HOA Manager

Job Title: HOA Manager

Company: The Arena Group

Location: College Station, TX

Reports to: Director of Property Management / Operations

Type: Full-Time

Job Summary:

The Arena Group is seeking a highly organized and motivated HOA Manager to oversee the management of our homeowner associations (HOAs). This position requires someone with strong leadership abilities, excellent communication skills, and a deep understanding of property management. The HOA Manager will act as a liaison between homeowners, vendors, and the board of directors while ensuring compliance with HOA regulations, budgets, and maintenance schedules. 

5 Roles: 

Owner Relations

• Serve as the primary point of contact for homeowners, addressing questions, concerns, and requests in a professional and timely manner.
• Foster positive relationships with homeowners and board members, ensuring all parties are informed about HOA policies and procedures.
• Resolve disputes and conflicts with a focus on maintaining a cohesive community environment.
• Keep homeowners updated on ongoing and upcoming community projects, policy changes, and important HOA news.

Meetings & Reports

• Prepare and distribute agendas, minutes, and reports for HOA board meetings.
• Attend all board meetings, present reports, and provide recommendations to assist in decision-making.
• Prepare and present monthly, quarterly, and annual reports on financial performance, compliance status, and operational activities.
• Ensure all records are maintained according to legal standards and best practices.

HOA Budget & Administration

• Develop, monitor, and manage the annual HOA budget, ensuring alignment with financial goals and legal requirements.
• Coordinate and oversee vendor contracts, ensuring all services are provided within budget and on schedule.
• Review and approve invoices and manage collection of HOA fees and assessments.
• Ensure compliance with state and federal regulations, and maintain accurate documentation of all financial and legal activities.

Repairs & Maintenance

• Oversee and coordinate property maintenance, repairs, and improvement projects to ensure the community remains in excellent condition.
• Collaborate with vendors and contractors to ensure work is performed according to HOA standards and contract terms.
• Conduct regular inspections of common areas and amenities, ensuring that repairs are completed in a timely and cost-effective manner.
• Manage the reserve fund for future repair and replacement projects, ensuring that all work is adequately funded.

Lead, Manage & Accountability

• Provide leadership to on-site teams and vendors, ensuring everyone is aligned with community goals.
• Hold all team members, vendors, and contractors accountable to performance standards, deadlines, and community rules.
• Establish and enforce policies that promote a safe, welcoming, and harmonious living environment for all residents.
• Regularly review performance metrics and work with team members to address any areas needing improvement.

Qualifications:

• Bachelor's degree in business, property management, or a related field preferred.
• 3-5 years of experience in HOA management or a related field.
• Strong knowledge of HOA regulations, budget management, and property maintenance.
• Exceptional organizational and leadership skills, with a focus on customer service.
• Proficiency with property management software and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations and mediate conflicts.

Compensation:

• Competitive salary based on experience.
• Benefits package including health insurance, 401k match, and paid time off.