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Service and Logistics Associate

2 months ago

Rockaway, United States Nesco Resource Full time

A major global client of ours in the manufacturing industry has a need for a Service and Logistics Associate in their Rockaway, NJ location. This is a direct position that is 100% onsite.


Job purpose

The Associate provides general administrative support specifically for the Service/UE and Lab Departments and will act as backup to the Logistics Adminstrator.


Duties and responsibilities

  • Provides assistance to staff, managers, and senior-level management as needed.
  • Ideal candidate will have experience with quotes, sales order processing, shipment processing and have experience working for a machinery company or spare parts company.
  • Serves as liaison to the staff and/or customers for department requirements or support in the absence of department heads.
  • Performs clerical duties, such as filing, faxing, answering phone calls, and responding to emails.
  • Responsible for creating and distributing work orders in the SAP Program for the technicians as directed.
  • Reviews all paperwork submitted by technicians in SAP for accuracy prior to processing and/or approval by the Service Manager.
  • Provides follow-up as needed.
  • Processes all invoices and distributes to customers.
  • Collects, enters and maintains information to maintain department databases and records.
  • Creates and distributes quotations, order confirmations, packing lists and purchase orders.
  • Assists in the fulfillment of special projects as needed.
  • Maintains UE inventory and handles all paperwork/SAP processing and activities associated with Used Equipment orders (e.g. DEA information).
  • Creates and maintains material numbers and receives material/costs in SAP for Used Equipment.
  • Maintains and distributes various service-related customer requirements (e.g. General Liability Insurance certs, IS Network contracts, OSHA Logs, EMR sheets, FONDO Certs etc.) when needed.
  • Drafts and finalizes written correspondence and documentation for the office.
  • Independently develops and prepares excel spreadsheets to report or analyze various required information.
  • Assist the Logistics Administrator with shipping and receiving.


Qualifications

  • Associate’s degree and/or five + years related experience preferred
  • Strong SAP and CRM experience preferred
  • Proficient in Microsoft Office
  • Highly organized
  • Analytical skills
  • Excellent written and verbal skills
  • Ability to establish priorities, work independently, and proceed with objectives with minimal supervision or immediate direction
  • Strong interpersonal/communication skills
  • Ability to manage difficult or emotional customer situations
  • Effective problem-solving ability


Working conditions

  • Requires the ability to occasionally work overtime.
  • Requires the ability to regulary lift 50 pounds