Field Engineer

3 weeks ago

San Antonio, United States Apex Systems Full time

Job Title: Account Support Field Engineer

Contract: 2 years with possibility of conversion

Location: San Antonio, TX (MUST BE WILLING TO TRAVEL TO BIG SPRING, TX)

Pay: $21/hr. + 0.67 per mile in mileage reimbursement

Shift: Mon-Fri 8am-5pm with opportunity for OT


Responsible for resolving hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of customer’s data centers.


Candidate must by physically able to repeatedly lift and move 50 plus lbs while servicing servers and racks. They have to be able to do this alone should there not be another tech attending call.


This is not DESKTOP/PRINTER type break/fix role. This is not a sys admin, software support, help desk type role.


For this role you:

  • Must have your own transportation.
  • Must be willing to travel from customer to customer when necessary.
  • Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s). This does not cover any parking tickets, or any other violations that may be incurred.
  • Must be able to work overtime if you are in an installation or rack/stack event.
  • Must be able to work weekends with advanced notice due to a customer installation schedule.


Responsibilities:

  • Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.
  • Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
  • Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
  • Provide installation and or break/fi x support including component replacement, hardware troubleshooting, and operating system installation.
  • Able to proficiently perform data center support tasks with little guidance.
  • Demonstrate hands-on practical knowledge of systems and policies.
  • Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities


Requirements:

  • Must have a basic understanding of Storage theory, Server layout and Network concepts.
  • Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
  • Requires good understanding of the general/technical aspects of the job.
  • Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
  • Must possess professional written and verbal communication skills
  • Must be organized and able to document daily activities
  • Must maintain successful communication and working relationship with management & peers of all levels.
  • Teamwork and interpersonal skills
  • Must be willing to work outside of standard business hours and weekends.
  • Must be willing to travel for out of state projects.


Education and other preferred requirements:

  • Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift to 40 lbs.
  • Ability to operate manual and power hand tools
  • 1+ years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study
  • Linux, Virtualization and Windows Server experience a plus

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