Representative Player Development

6 days ago

Biloxi, United States Boyd Gaming Full time
Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Performs a wide variety of skilled administrative functions relative to high end gaming guests, including but not limited to inputting host and junket rep reservations. Role utilizes player development philosophy and casino computer systems for the purposes of evaluating rated play and tracking complimentary items to qualified guests based on restricted guidelines

  • Greet, welcome, and assist VIP guest and players, explaining the Boyd Rewards tracking program and provide collateral in accordance with established guidelines.
  • Receives credit cards and comps in payment, obtaining proper approval and authorization.
  • Responsible for the input of hotel reservations from Hosts and Junket Reps.
  • Provide reservations for VIP guests, to include restaurants and spa.
  • Work closely with Marketing, Player Development, Hotel and F&B and Transportation.
  • Build relationships and rapport with target players utilizing contact strategy through personal contact, telemarketing, and written correspondence.
  • Monitor and update guest information records to accurately reflect gaming profiles.
  • Leverage property programs and special events to target players.
  • Administer comps to qualified players based on Player Development guidelines.
  • Collaborate with workgroup and support departments to ensure player satisfaction.
  • Communicate relevant information to co-workers and management to maintain consistency and avoid potential problems.
  • Demonstrate positive and enthusiastic demeanor to guests, both internal and external always.
  • Ensure guest problems/complaints are resolved in a prompt, courteous and efficient manner.
  • Ensure guests are aware of events and supports execution through attendance and follow-up.
  • Initiate customer feedback appropriately.
  • Maintain confidentiality of player accounts, files, records, and lists.
  • Maintain high standards of courtesy, professionalism, and discretion in all communications to, about, or with guests including their arrangements and finances.
  • Responsible for the distribution of entertainment tickets for a select group of players.
  • Seek out target players on the casino floor and enroll them in the Boyd Rewards.
  • Assist in coordination of events, promotions, entertainment, player parties, drawings, and Entertainment.
  • Perform other duties as assigned by management.

Qualifications

  • Minimum Age 21 years old.
  • High School diploma or equivalent, required.
  • Prior experience in Casino Marketing and Hotel reservations, required.
  • Must be able to speak, read, write, and understand English.
  • Strong communication and superior guest service skills required.
  • Must possess strong organizational, written, and oral communication skills.
  • Must be computer literate with proficiency in Outlook and Microsoft applications.
  • Must have knowledge of operating basic office machinery, i.e. fax, copier, printer, adding machine.
  • Must possess knowledge of LMS and Loyalty Management.
  • Must possess the ability to determine overall value of a casino guest for comp purposes.
  • Must be able to work weekends, holidays and extended hours as needed.
  • Must be able to work independently and perform essential functions without direct supervision.
  • Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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