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Technical Trainer

2 months ago

Cary, United States CornerStone Technology Talent Services Full time

CornerStone Technology Talent Services is seeking a Technical Trainer for a position in Cary, NC.


Job Description


The Technical Trainer functions as a facilitator and subject matter expert for operations. This role facilitates instructor-led training, interactive functional, technical, and skill-based training to meet the needs of employees. The Technical Trainer deploys job-specific and technical training in response to business needs. Maintaining technical knowledge by spending time in the actual workflow is essential for delivering accurate and current technical training. Additionally, the Trainer keeps abreast of and applies the latest teaching techniques in a corporate training environment. The Technical Trainer partners in developing solutions to address training needs and works closely with various leaders throughout the organization to accomplish goals. This role aims to enhance individual and organizational performance through effective training delivery.


Essential Duties and Responsibilities


- Work closely with Instructional Designers to ensure learning content is accurate, engaging, creative, and innovative while maintaining instructional integrity.

- Act as a subject matter expert during training delivery for complex topics and tailor content to the audience.

- Maintain subject matter expertise on products, systems, processes, skills, compliance considerations, and customer experience needs through functional meetings, side-by-side observations, and call quality monitoring.

- Work on a broad range of assignments, collaborating cross-functionally with Program Leads and Operations Leadership to support business improvements, including call monitoring and content updates.

- Partner with other Training Team members and/or Supervisor to recommend updates and support project management of learning programs.

- Complete tasks efficiently and autonomously, providing guidance and best practices to other trainers and identifying ways to improve delivery.

- Act as a Facilitator for core, onboarding, or orientation training, applying adult learning methodologies and various training concepts and tools to ensure maximum engagement and effectiveness.

- Deliver and motivate trainees through effective training methodologies both in group and individual classroom dynamics.

- Assist in the design, planning, organization, and direction of orientation and training programs for all employees.

- Prepare for and deliver instructor-led, virtual, or webinar training on various topics (business processes, systems, new capabilities) to all levels of internal learners.

- Practice good classroom management techniques to handle various classroom situations.

- Anticipate, address, and field questions from trainees.

- Mentor and coach employees by providing both positive and constructive feedback.

- Develop and implement training approaches to address employees’ performance gaps.

- Conduct post-release testing of system tasks used in training.

- Conduct post-training testing to assess employees’ competency in understanding program workflows and business rules.



Qualifications/Requirements


- Bachelor's degree in education, business, human resources, information technology, or a related field

- Two (2) years' previous experience as a trainer, corporate training specialist, or related position

- Minimum of 2 years of experience in facilitation

- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

- Good interpersonal skills and communication with all levels of management

- Ability to multitask, prioritize, and manage time efficiently

- Excellent leadership, team building, and management skills

- Encouraging to team and staff; able to mentor and lead

- Excellent verbal and written communication skills

- Ability to analyze problems and strategize for better solutions

- Highly motivated, dependable, and committed to excellence with a positive attitude



  • Apply now to join our team and contribute to the success of our organization by enhancing employee skills and performance through effective training programs.