Sr. Manager, Talent Management

4 days ago

Richmond, United States CarMax Full time

CarMax, the way your career should be

About this job


The Senior Manager, Talent Management leads and develops a team of professionals who develop and deliver effective and efficient talent management processes, assessments, and development programs to enhance associate performance and engagement. In addition, the senior manager partners with HR Technology teams on the talent technology strategy, ensuring talent technology platforms are fully leveraged in alignment with the CarMax business strategy. This senior manager shapes the company’s overarching talent management strategy and the ongoing improvement and development of talent processes to support company initiatives.


What you will do

  • Manages and develops a team of talent management professionals to ensure high levels of performance, engagement and succession readiness. The team is responsible for:
  • Maintaining and continually improving the CarMax talent cycle processes including Annual Performance Review, File Review, Talent Reviews and Succession Planning.
  • Maintaining and continually improving CarMax development programs, resources, and tools for all Associates.
  • Partnering with HR Technology team to fully leverage CarMax talent technology (Workday and other supporting systems).
  • Provides consultative services and acts as a liaison for all Home Office, CarMax Auto Finance, Field, and HR Business Partner teams to ensure effective deployment of talent processes and adjusts as needed for given business situations.
  • Manages the design and creation of development processes and programs for the organization.
  • Maintains a close understanding of advancements and leading edge practices in the areas of talent process and talent/learning technology to inform thinking on value adding and innovative approaches.
  • Assesses talent management processes and systems by partnering with stores and appropriate Associates, including visiting stores as needed, and using qualitative and quantitative testing to determine effectiveness and efficiency and identify improvements required.
  • Possesses superior facilitation and communication skills; facilitates executive and manager-level performance management and training sessions when required.
  • Delivers on ad hoc projects and assignments related to talent as needs arise due to changing business conditions or continuous improvement.


Qualifications and Requirements

  • Bachelor’s degree, preferred
  • Team management experience
  • 5+ years’ experience with Talent Management, Learning, Training, or Human Resources
  • At least five years’ experience in process/project management
  • Understanding of HR Systems, preferably Workday
  • Retail management experience, preferred
  • Proficiency with Microsoft applications with advanced proficiency in Microsoft Word, PowerPoint and Excel a must
  • Internal candidates should have completed Senior MDP or a preceding equivalent program


Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office and have a Hybrid work arrangement

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.


About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.


Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.


Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.


CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law. ​



Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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