Complaint Investigations Tech

2 weeks ago

Ridgefield, United States SPECTRAFORCE Full time

Job Title: Complaint Investigations Tech

Location: Alameda, CA - 94502

Shift timings: 5:00 AM to 1:30 PM

Duration: 6 Months

Pay Rate Starts from $28/hr on W2 (Negotiable)


Great fit for workers with Manufacturing, Inspection, and Assembly experience.

Minimum education required is H.S. Diploma or equivalent (such as GED).

An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job. Recent college graduates with a Bachelor’s degree in Engineering or other subject will be considered.


Summary:

Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors.

The Technician will document complaint investigations in the Complaint Handling System.

The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.


Job Duties:

Unpacking boxes safely and sorting the returned products accordingly by product lines.

• Able to unpack boxes and carry contents to designated storage area.

• Maintain warehouse inventory using Excel, or Database.

• Maintains quality service by following organization standards.

• Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with standard operating procedures (SOP’s), rules, and regulations.

• Completes reports by entering required information. Entering data into reports used for monitoring and updating warehouse activity as needed via Excel and/or Word.

• May also be trained on Complaint Investigations, if needed by the business.

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