Manager - Ambulatory Call Center

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Annapolis, United States Luminis Health Full time

Manager-Ambulatory Call Center | Luminis Health


Join our dynamic team and become an integral part of our healthcare community


As a Manager in Patient Access Support Services (PASS), you'll enjoy a supportive environment, opportunities for growth, and the chance to make a real difference in patient care.


Here's what you can look forward to:

Leadership Development:

  • Provide on-the-job training and cross-training for office staff.
  • Participate in the development of the in-service program to enhance employee performance.

Clinical Expertise:

  • Act as a resource for clinical information and appropriate scheduling.
  • Stay updated on departmental and organizational issues to ensure efficient operations.

Team Supervision:

  • Monitor staff performance and ensure compliance with regulations.
  • Supervise department staff, providing necessary resources for goal achievement.

Process Improvement:

  • Identify problem areas and recommend corrective actions for improvement.
  • Coordinate scheduling processes to ensure accuracy and resource management.

Customer Service Excellence:

  • Resolve patient and insurance inquiries and technical communication issues.
  • Promote positive workflow and lead team meetings to address any challenges.


Educational/Experience Requirements:

  • High School diploma or equivalent; Associates Degree preferred.
  • 2-4 years of customer service experience, ideally in healthcare.
  • Strong leadership skills with at least one year of supervisory experience.


About Luminis Health:

Luminis Health, a newly integrated health system formed in 2019, serves residents of Anne Arundel County, Prince George’s County, Calvert County, and Maryland’s Eastern Shore. Comprised of Anne Arundel Medical Center (AAMC), Doctors Community Medical Center (DCMC), J. Kent McNew Family Medical Center, and Luminis Health Clinical Enterprise (LHCE), the health system includes 635 licensed beds, more than 6,400 employees, 1,800 medical staff and 1,300 volunteers. The new health system includes more entry points for coordinated care across the region, improved access to care close to home, enhanced quality and improved health outcomes. LHCE is comprised of multi-specialty practice groups, ambulatory sites and clinics, physician practices and clinical service lines.


Luminis Health is an Equal Opportunity Employer (EOE)



  • Annapolis, United States Continuum Medical Staffing Full time

    Job DescriptionJob DescriptionVP of Ambulatory Surgical Center RN / Infection Preventionist Director needed to support clinic. '..Responsible for planning, developing, organizing, implementing, and evaluating ASC services and updating of policies and procedures related to ambulatory services and functions. Adopts and implements innovative nursing...


  • Annapolis, United States Continuum Medical Staffing Full time

    Job DescriptionJob DescriptionAmbulatory Surgical Center RN Infection Preventionist Director needed to support clinic. '..Responsible for planning, developing, organizing, implementing, and evaluating ASC services and updating of policies and procedures related to ambulatory services and functions. Adopts and implements innovative nursing practices to...

  • Temporary Call Center Representative

    Found in: beBee jobs US - 7 days ago


    Annapolis, Maryland, United States State of Maryland - COMP Compliance Division Full time

    Introduction\r\rOPEN TO ALL QUALIFIED APPLICANTS\r\r\rThis is an ongoing and continuous recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.\r\r GRADETemporary Call Center Representative - $18/hour\r LOCATION OF POSITIONAnnapolis, Maryland\r POSITION DUTIESThe...

  • Temporary Call Center Representative

    Found in: beBee jobs US - 7 days ago


    Annapolis, Maryland, United States State of Maryland - COMP Revenue Administration Full time

    Introduction\r\rOPEN TO ALL QUALIFIED APPLICANTS\r\r\rThis is an ongoing and continuous recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.\r\r GRADETemporary Call Center Representative - $18/hour\r LOCATION OF POSITIONAnnapolis, Maryland\r POSITION DUTIESDo you enjoy...


  • Annapolis, United States Luminis Health Full time

    Manager - Engineering & Maintenance | Luminis HealthLead with Impact! Join our team and play a pivotal role in maintaining a safe and efficient facility for patient care. As the Manager of Engineering/Maintenance, you'll have the opportunity to lead and guide our maintenance and plant engineering department, ensuring compliance with regulatory codes and...

  • Engineering And Maintenance Manager

    Found in: Appcast US C2 - 1 week ago


    Annapolis, United States Luminis Health Full time

    Manager - Engineering & Maintenance | Luminis HealthLead with Impact! Join our team and play a pivotal role in maintaining a safe and efficient facility for patient care. As the Manager of Engineering/Maintenance, you'll have the opportunity to lead and guide our maintenance and plant engineering department, ensuring compliance with regulatory codes and...

  • Engineering And Maintenance Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Annapolis, United States Luminis Health Full time

    Manager - Engineering & Maintenance | Luminis HealthLead with Impact! Join our team and play a pivotal role in maintaining a safe and efficient facility for patient care. As the Manager of Engineering/Maintenance, you'll have the opportunity to lead and guide our maintenance and plant engineering department, ensuring compliance with regulatory codes and...


  • Annapolis, United States Solaris Health Holdings LLC Full time

    Description: ** This is an in-office position** Our Billing Department is seeking an experienced Prior Authorization Specialist to perform in depth insurance and benefit investigations for complicated surgical cases. This position requires strong organizational skills, great attention to detail and the ability to multi-task. The ideal applicant must have...

  • Center Director

    4 days ago


    Annapolis, United States Active Day Adult Day Care Full time

    As Center Director your responsibilities will include:Providing leadership in all areas of operations including person-centered care initiatives, personnel management, quality and safety, programming, community relations, and financial oversight. Gro Director, Management

  • Center Director

    6 days ago


    Annapolis, United States Active Day Full time

    Overview: ***Active Day has an available opportunity for a **Center Director **to join our team!** This **dynamic leader** will oversee operations at one of our** Adult Day Health Centers! **You will lead a passionate team with the focus and commitment of improving the lives of our members, _and you will have fun doing it_! Active Day serves individuals...

  • Regional Director of Operations

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Annapolis, United States Veritas Partners - Client Full time

    Are you a registered nurse that has found you have a knack for Operations/Management? Ready to step back & step up into a VP of ASC role? Do you enjoy being on the road 50% of the time (Local to Maryland)? If you answered yes to these questions, we'd love to chat with you and learn more about this potential pairing. Our longtime client is seeing progressive...

  • DJS Case Management Spec I Facility

    Found in: beBee jobs US - 4 days ago


    Annapolis, Maryland, United States State of Maryland - DJS Green Ridge Youth Center Full time

    IntroductionThis is a repost. Previous applicants should not reapply.\r GRADEASTD12\r LOCATION OF POSITIONThis is a Statewide recruitment.\r\r\rThis recruitment will be used to fill multiple vacancies throughout the State of Maryland as they become available at any of the below listed locations. Please specify on your application all Maryland counties where...

  • Orthopaedic Surgeon

    Found in: beBee jobs US - 2 weeks ago


    Annapolis, Maryland, United States Anne Arundel Orthopaedic Surgeons Full time

    Anne Arundel Orthopaedic Surgeons (AAOS) is seeking a Fellowship trained Foot & Ankle Surgeon to join our group in Annapolis Maryland. We are seeking a surgeon wishing to embark on an ownership track in a small to medium-sized group. AAOS presently is a group of 5 fellowship trained orthopaedic surgeons (sports medicine, knee and shoulder arthroscopy and...

  • Senior Banker

    2 weeks ago


    Annapolis, United States Disability Solutions Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...


  • Annapolis, United States CareerBuilder Full time

    Senior DEI Consultant | Luminis Health Embark on a transformative journey as a Justice, Equity, Diversity, and Inclusion (JEDI) Consultant. Contribute to shaping a healthcare system that embraces diversity, equity, and inclusion, fostering a more inclusive workplace and enhancing patient care outcomes. Position Objective: Drive cultural transformation and...


  • Annapolis, United States Luminis Health Full time

    Life Safety Specialist | Luminis HealthEnhance Safety and Compliance! Join our team and contribute to creating a safe environment while ensuring compliance with regulatory codes. As a Life Safety Specialist, you'll play a vital role in supporting our Environment of Care efforts and developing sustainable safety processes.Here's why you should consider...


  • Annapolis, United States Luminis Health Full time

    Advancement Services Officer | Luminis HealthJoin our team and be a vital part of our Foundations department, where you'll gain valuable experience in finance and database management.Here are the key responsibilities and requirements:Foundation FinancesExecute the Foundation’s operating budget process.Track department expenses and reconcile to keep the...

  • Life Safety Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Annapolis, United States Luminis Health Full time

    Life Safety Specialist | Luminis HealthEnhance Safety and Compliance! Join our team and contribute to creating a safe environment while ensuring compliance with regulatory codes. As a Life Safety Specialist, you'll play a vital role in supporting our Environment of Care efforts and developing sustainable safety processes.Here's why you should consider...

  • Advancement Services Officer

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Annapolis, United States Luminis Health Full time

    Advancement Services Officer | Luminis HealthJoin our team and be a vital part of our Foundations department, where you'll gain valuable experience in finance and database management.Here are the key responsibilities and requirements:Foundation FinancesExecute the Foundation’s operating budget process.Track department expenses and reconcile to keep the...


  • Annapolis, Maryland, United States Medstar Health Full time

    MedStar Medical Group Anesthesiology (MMGA) is seeking a full-time Anesthesiologist to be based at our MedStar Surgery Center in Annapolis, MD. Our Providers work in a collaborative, care-team environment with a variety of cases including ortho (sports, total joints), pain, cardiology (generator changes), peripheral vascular (angiograms, angioplasty),...