Field Service Technician

4 weeks ago

Waukesha, United States Ascendo Resources Full time

Our client is looking for a Field Service Technician responsible for performing maintenance and repairs on equipment, as well as supporting project start-up installations at client locations across the US and Canada. The role includes providing in-house repair services and offering customers an innovation space to learn and test their formulas on the equipment.

Responsibilities:

  • Maintenance and Repair: Perform routine maintenance, diagnose problems, and repair or replace defective parts to ensure equipment functionality.
  • Troubleshooting: Identify issues quickly and implement effective solutions for mechanical, electrical, pneumatic, and electronic control systems.
  • Installation and Setup: Install and configure equipment according to specifications.
  • Customer Support: Train and support customer in-house technicians on effective equipment use and routine maintenance.
  • Documentation: Maintain detailed records of services performed, parts used, and hours worked.
  • Compliance and Safety: Ensure all work complies with company policies and safety standards.
  • Other Duties: Perform additional tasks as required.

Travel Requirements:

  • Willingness to travel to client sites a minimum of 50%. Travel is primarily by automobile, with some domestic and international air travel required.

Skills and Abilities (Required):

  • Highly driven and self-disciplined, capable of working independently and managing tight deadlines.
  • Comfortable working in an industrial production environment and willing to work overtime when necessary.

Education:

  • High school diploma, GED, or equivalent.

Experience:

  • At least 3 years in a technical field, working with hand tools and basic electrical test equipment.

Technical Skills:

  • Extensive knowledge of machinery, ideally in the food, beverage, or packaging industry, with proficiency in electrical and mechanical skills.
  • Ability to read diagrams, schematic drawings, and engineering specifications.

Communication Skills:

  • Strong ability to communicate effectively with customers and team members.

Problem-Solving Skills:

  • Excellent analytical and problem-solving abilities.

Physical Requirements:

  • Capability to perform physical tasks, including lifting heavy equipment (occasionally over 50 lbs.).

Driver’s License:

  • Required: current valid driver’s license with a clean driving history.

Experience (Preferred):

  • Certificate or degree in a technical field such as electronics, engineering, or similar technology from a trade school, technical school, college, or military technical school.
  • Previous experience with food manufacturing equipment.
  • Working knowledge of servo drives, variable frequency drives (VFDs), or PLCs is a plus.

Compensation and Rewards:

  • Competitive wages and a profit-sharing plan.
  • 15 days of PTO in the first year.
  • Double pay for Sunday work and 1.5x pay on Saturdays.
  • Comprehensive health care package (medical, dental, vision, disability).
  • Open and honest family-like work atmosphere.

Equal Opportunity Employer: Ascendo Staffing is a certified minority-owned staffing firm that celebrates diversity. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, sexual orientation, disability, or any other non-merit factor.

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