Exchange Administrator

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Milwaukee, United States Wipro Full time

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com.


Role/Team Summary :


Office 365 with Microsoft Teams L3 Job Responsibility:

  • Good Work experience in Office 365 – Exchange Online, Microsoft Teams with Voice integration.
  • Migration knowledge of an on-premise Exchange environment to Office 365
  • Troubleshooting inbound and outbound queues, mail routing issues, server errors, mail delivery latency issues, analysis of NDR
  • Handling OWA, ActiveSync related issues
  • Understanding in Office 365 Authentications, SSO, MFA etc
  • Good Understanding in Exchange Online Protection (EOP)
  • Good understanding in Azure AD and CA Policies etc
  • Good Knowledge on Exchange and Office 365 PowerShell scripts.
  • Good Knowledge on Email gateways and anti-spam (Message LAB, Proof point, Barracuda, Mimecast, etc...)
  • Experience on O365 Migrations and related Tools like Quest Migration or any other third party tool
  • Very Good Understanding and Work Experience with Microsoft Teams
  • Expert level knowledge in Voice services, MS teams Enterprise voice skills is highly desirable.
  • Provides operational readiness activities aligned to Microsoft Teams and potentially supporting services such as SharePoint Online and OneDrive for Business.
  • Deep experience with Azure AD Group, O365 license management and O365 Groups.
  • Exposure to O365 Guest Access and Third party integration.


In-depth knowledge of:

  • Audio/Video/Web Conferencing.
  • Session Border Controllers/Gateways
  • SIP Trunk Configuration
  • High Availability and Disaster Recovery
  • Federation
  • Persistent Chat
  • Office Web Apps
  • Firewall Rules
  • Monitoring/Reporting.
  • Understanding of Real Time Communication Protocols, e.g. SIP
  • Experience of integrating Skype for Business and Teams within telephony systems
  • Experience implementing Public Key Infrastructure (PKI) with Active Directory.
  • Good knowledge of networking concepts and technologies.
  • Proficient understanding of technology areas such as Active Directory DNS, NLB, Failover clusters etc.
  • Ensure monitoring is in place and co-ordinate results from various parties, network, telephony, firewalls etc.
  • Partners with the support team to work through tickets to share and document knowledge and best practices with the aim for the team to support independently.
  • Provide suggestions and improvements on troubleshooting process
  • Act as Subject Matter Expert on Teams support and operational ownership
  • Perform targeted communication or training to ensure operations staff are ready to support
  • Undertake knowledge transfer to support teams (1st line, 2nd line)
  • Diagnosis of incidents during the migration, problems and change implementation to include the writing of Change Requests and seeking the required approvals.
  • Interface directly with the end users, project team and 3rd party to provide support.


Roles and Responsibilities

  • Manage team of BAU messaging support engineers in offshore incl. on boarding of new staff members
  • Manage other stake holders, like the wider Workplace team, the Service Desk and the process managers
  • Deliver O365 and Microsoft Teams related Services against the SLA requirements as per the contract on a daily basis
  • Resolve technical issues with help of the other members of the support team and update knowledge articles and other documentation when needed
  • Prepare and provide input in weekly and monthly SLA reporting
  • Ensure customer satisfaction on delivery of BAU Services related to messaging support in terms of availability and performance
  • Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
  • Ability to work with people in a variety of cultures, countries and time zones
  • Build technical artifacts for Engineering and operational teams
  • Good understanding of the technical aspects of the product(s)
  • Analytical approach to solve complex problems in a complex, large-scale, and multi data-center environments.
  • Develop and maintain operational documentation and specifications on system builds, disaster recovery, and standard operating procedures.
  • Drive root cause analysis and provide feedback to improve customer architecture changes.
  • Drive customer escalated issues to closure by providing workarounds and fixes in a timely manner.
  • Enhance customer satisfaction by responding to all customer filed issues specific to AD & Windows and providing relief either through self or by driving visibility of the issues upstream to ensure they get fixed.
  • Work with Local & Global Teams
  • Perform in 24 x 7 environment in shift roster and attend calls whenever assigned


Additional Qualification / Skills:

Good Knowledge on Exchange Online

Microsoft and other technical/industry certifications desirable.

Proactive and clear communication skills

Quality and Process Knowledge


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.

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