Solutions Architect

1 month ago

New York, United States Resolution Technologies, Inc. Full time

Solution Architect Career Opportunity

Our client is a leading, global software company that provides state-of-the-art solutions to the criminal justice market. These advanced systems are designed to integrate and put into context information from multiple sources to enable emergency control rooms and investigation departments to reconstruct and understand the who, what, when, where, and why of an incident. In addition, their solutions allow for the acquisition, management, and analysis of digital evidence for over 3,000 public safety customers, including many major cities across the globe. If such a career opportunity sounds exciting to you, they are currently seeking a highly experienced Senior Solutions Architect to join their technology team. The primary focus of this role will be implementing the technical aspects of software product deployments and non-standard configuration requests as well as assisting product teams in successfully introducing new and/or updated products to the market. This exciting opportunity offers the right candidate the chance to be part of a highly-respected, global organization and to become a key player in a rapidly growing area of their business.


  • Solution Architect Role and Responsibility:
  • Implement and support custom deployments and integration of various product suites for clients
  • Work on non-standard configuration requests, manual database, file manipulations and other advanced system adjustments
  • Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D
  • Take into account technical and commercial relationships with end users, partners and service providers
  • Accurately track effort on tasks, recognize scope and effort variances early, evaluate impact and raise issues as appropriate
  • Champion supportability and preventative action on behalf of our customers
  • Use best practice methods, quality standards, and guidelines on all project phases


Solution Architect Required Skills and Qualifications:

  • Experience as a system/implementation engineer for complex data driven solutions
  • Strong scripting experience (PowerShell, .NET, C#, Java, etc.)
  • Experience with Postman or Fiddler
  • In depth knowledge of data handling and MS SQL
  • Experience with third party API’s (REST, SOAP)
  • Experience with third party systems and integrations
  • Excellent technical and analytical skills
  • Experience with Windows server and client technology
  • Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
  • Good listener, able to identify and validate assumptions
  • Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
  • Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
  • Multi-tasking and time-management to prioritize and switch between varied tasks
  • Be comfortable working as part of a distributed team
  • Work with minimal guidance once trained
  • Be comfortable communicating with customers at all levels
  • Have excellent written and verbal communications in English
  • Strong problem-solving skills and ability to work effectively under pressure
  • Must be eligible to obtain a US Security Clearance
  • Bachelor’s Degree in Information Technology, Computer Engineering or related field preferred; suitable and demonstrable professional experience will also be considered


Solution Architect Desired Skills and Qualifications:

  • IT experience in the public safety and/or criminal justice sector
  • Experience with law enforcement and public safety information systems (e.g., RMS, CAD, radio, telephone, etc.)
  • Understanding of principles related to Information Systems Security
  • Knowledge and experience with C#, .NET framework, database systems, web and cloud applications, network design, Microsoft operating systems and Azure technologies

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