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Field Engineer

3 months ago


Queens, United States ACL Digital Full time

Title: Field Engineer

Location: Jamaica, NY

Duration: 12 Months


Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. Provides service and customer support during field visits or dispatches.

Diagnoses errors or technical problems and determines proper solutions.

Produces timely and detailed service reports.

Documents processes.

Collects and analyzes performance data to provide technical assistance. '

Ties workflow to schedule

Accurately documents solutions related to complex issues

Creates workaround procedures when standard procedures have failed and ensures issues are resolved

Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers

Builds positive relationships with customers

Ability to use a ladder

Driving is a plus