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Member Success Advisor

2 months ago

Tempe, United States New Reach Education Full time

About Us:

New Reach Education is a company based in Tempe, Arizona staffed with eLearning and marketing experts dedicated to advancing and improving the information-age through financial literacy. We are building a new, emboldened class of entrepreneurs, and our mission is simple: Unlock financial freedom through practical and actionable education. So how do we do it?


New Reach Education offers online courses to those interested in learning about financial freedom. These courses range from Wholesaling to Investing to Publishing, and offer our students a unique and hands-on experience to grow their network, skills and abilities, while utilizing industry experts to make the experience relevant, fruitful and fun


Put simply, we are striving to change the world of education in order to make life better for our students and their businesses or work ventures. Currently supporting thousands of students, New Reach Education is making a powerful and lasting impact on the communities it serves. Because of this, we are looking to add additional hard working and determined individuals to the team to help us continue to grow


Position Overview:

As a Member Success Advisor, your primary mission is to motivate, inspire, and provide comprehensive course and community knowledge to our members. Your role involves guiding members towards unlocking financial freedom and fostering relationships, all while demonstrating exceptional communication skills. Responsibilities include ensuring student course completion, conducting weekly check-ins, promptly addressing member inquiries through various communication channels, and handling sales needs when applicable.


Requirements:

  • 3 years of relevant experience.
  • Proficient in communication, observation, and active listening.
  • Ability to motivate and build rapport with individuals.
  • Customer or member service experience is a plus.
  • Familiarity with online education.
  • Strong time management skills.
  • Proficient in Written and verbal communication, observation and active listening.
  • Ability to multitask in a fast paced environment.
  • Ability to adapt to change in a dynamic and evolving organization.
  • Prior sales experience is a plus.


Key Responsibilities:

  • Provide initial support for members in their first 6 weeks.
  • Engage in one-on-one interactions with members (Average 100-200 total contacts [calls, texts, and emails] per day).
  • Offer specialized knowledge of course content.
  • Provide in-depth guidance on specific content, resources, and goal accountability.
  • Document weekly progress in categories such as Onboarding, Community/Networking, Course Content, Action Steps, Success, and Internal satisfaction with progress.
  • Collaborate closely with our Community Coordinator team, Content Team, Sales Team, and Coaches.
  • Assist with guiding potential members through the sales cycle, when applicable.


Benefits:

  • Paid Time Off and Holidays Off
  • Health Package - Medical, Dental and Vision
  • Optional 24/7 tele-health support, short & long term disability and life insurance
  • 401(k) with company match at 4%
  • Maternity and paternity leave
  • Free enrollment in our online courses
  • Servant leadership team with open door policy
  • Continued development and internal growth opportunities
  • Positive culture that values hard work and relationships
  • National and international volunteer opportunities
  • Frequent company events


**New Reach Education supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.