Operations Support Specialist

1 week ago


Jackson, United States TPI Global Solutions Full time

Job Title: Operations Support Specialist

Location: Remote (must live in Michigan to report to scheduled meetings)

Contract: 2-year contract with opportunity for extension


Description:


  • The candidate will take ownership of company and product goals, possess strong attention to detail, and work well on a small and dynamic team in an industry that is rapidly evolving.


  • Technical knowledge of electric vehicles and customer obstacles relating to electric vehicles is not required but is expected to be gained quickly while in the role.


  • Program support, understanding all facets of current electric vehicle program for customers, including electric utility rates, rebates, and regulatory expectations.


  • Be able to communicate program details to customers accurately and professionally.


  • Track rebate applications from intake and assessment to construction to rebate disbursement.


  • Understand product profile, strategy, and plan, and how day to day work supports these artifacts.


  • Handle internal and external customer inquiries regarding EV programs including time of use electric rate plans*** eligibility, and participation requirements.


  • Process customer rebate applications, facilitate rebate approval and payment.


  • Perform data entry/consolidation to provide clear and accurate programmatic data tracking, and related reporting and metrics to senior team and department leadership.


  • Assist in the optimization through automation of customer enrollment and documentation process flows.


  • Actively participate in problem solving and developing solutions to complex problems related to EV programs and the EV customer journey.


  • Support miscellaneous special EV assignments.


  • Must be self-directed, efficient at multitasking, detail oriented, and able to meet deadlines.


  • Team support Ensure the Residential and Commercial EV team meets its product plan by proactively identifying areas of process improvement and opportunities even if not in immediate area of responsibility.


  • Share best practices across team to accelerate learning.


Skills Needed:


  • Experience with data analytics.
  • Excellent communication and time-management skills.
  • Organized and detail-oriented with a focus on customer satisfaction.
  • Experience in electric vehicles and residential/Commercial customer-facing products.
  • Prior Customer Service Representative (CSR) experience.
  • Subject matter expertise using Power Clerk.
  • Experience with website reviews for customer comprehension and program engagement.
  • Experience with Advance Metering Infrastructure (AMI) data and Time of Use (TOU) rates.
  • Experience with review of marketing materials.
  • Experience working in a regulated utility or industry and within a highly regulated utility team.
  • Exceptional organizational skills, with a proven track record of successfully multitasking and prioritizing workload.
  • Strong oral and written communication and critical thinking skills.
  • Self-directed, dependable, and motivated.
  • Proficient with Microsoft Office products.


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