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Operational Specialist

3 months ago

Buffalo, United States Larkin Express Logistics Full time

Logistics – Operations, Customer & Office Support


The individual in the operations, customer & office support role is a trusted, central point of contact for our carriers, customers and supporting our day-to-day operations. Candidate will support our staff to ensure timely pick-up and delivery. Shift is Monday – Friday 10:00am – 6:00pm alternating weekend availability and coverage remotely.


Responsibilities:

  • Schedule and manage pickup and deliveries of shipments.
  • Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
  • Setting up customs clearances with Canadian/US customs brokers and following up
  • Maintain customer profiles and enter shipments into McLeod software
  • Solicit freight quotations for Spot and Contract markets
  • Schedule pickup and delivery
  • Maintain and update accurate information in company’s operating systems, tracking shipments to completion
  • Coordinating daily carrier activities with customers and operations team
  • Adhere to established operating procedures while looking for opportunities to measure and improve
  • Assist drivers with setting up Macro-Point tracking application on their phones
  • Assist our team with collecting Proof of Delivery (POD’s) for timely invoicing


Experience:

  • Experience utilizing TMS Software a plus
  • Strong communication and organizational skills
  • Proficiency with Adobe Acrobat to edit PDF files is a plus
  • Strong Microsoft Excel Skills
  • Microsoft Outlook


Position is located in Amherst, NY. Compensation commensurate with experience.