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Service Representative

2 months ago

Rochester, United States US Tech Solutions Full time

Job Title: Service Representative - Insurance Services, H&B

Duration: 06 Months

Location: Rochester 225 Kenneth Drive Office, Rochester New York 14623


GENERAL PURPOSE

Under a significant level of guidance and direction, provides customer service for one or more client's products. Uses

prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly,

effectively, and in accordance with Paychex policies and procedures.


Specific Responsibilities

Duties are listed based on the estimated % of time. Other responsibilities may be assigned.


Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues

• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

• Develops and maintains a basic working knowledge of one or more Paychex products

• Performs data input, maintaining strong prioritization and organization

• Documents all client interactions



About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Internal Id: 24-19418