Service Representative

3 months ago


Rochester, United States US Tech Solutions Full time

Job Title: Service Representative - Insurance Services, H&B

Duration: 06 Months

Location: Rochester 225 Kenneth Drive Office, Rochester New York 14623


GENERAL PURPOSE

Under a significant level of guidance and direction, provides customer service for one or more client's products. Uses

prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly,

effectively, and in accordance with Paychex policies and procedures.


Specific Responsibilities

Duties are listed based on the estimated % of time. Other responsibilities may be assigned.


Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues

• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements

• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

• Develops and maintains a basic working knowledge of one or more Paychex products

• Performs data input, maintaining strong prioritization and organization

• Documents all client interactions



About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Internal Id: 24-19418



  • Rochester, United States Eastman Kodak Full time

    The customer service representative works closely with the customer and Kodak internal partners ensuring order to cash processing expectations are met. Multi-faceted role that supports warehouse facilities, supply chain, logistics, Sales, Service, an Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service


  • Rochester, United States ADMAR Construction Equipment & Supplies Full time

    To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service. Essential Functions: Act as the front line customer service provider a Customer Service Representative, Customer Service, Equipment Rental, Customer Experience, Representative,...


  • Rochester, New York, United States Wells Fargo Bank Full time

    We are seeking a skilled Customer Service Representative to join our team at Wells Fargo Bank. In this role, you will have the opportunity to work with customers and provide exceptional service while handling a variety of transactions.About the RoleThe successful candidate will be responsible for processing customer transactions, answering questions, and...


  • Rochester, United States Moon Moments Ltd Full time

    CSR - Join Our client's Team in Rochester, NY! We are excited to introduce a fantastic opportunity as a Customer Service Representative (CSR) within our client's team. Position: Customer Service Representative (CSR) Location: On-site, Rochester, NY Responsibilities: Provide exceptional customer service by promptly and professionally addressing inquiries and...


  • Rochester, Minnesota, United States Caribou Coffee Full time

    Caribou Coffee is seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a key member of our crew, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.As a Customer Service Representative, you will have the opportunity to work in a variety of...


  • Rochester, United States YOUNG MENS CHRISTIAN ASSOCIATION OF ROCHESTER Full time

    Job Type Part-time Description $16/hr. Plus a Free YMCA MembershipWeekends Under the supervision of the Membership Coordinator/Director, the Member Service Representative provides a positive and welcoming experience for all members at the Y. As the first point of contact either in-branch or on the phone, the Member Service Representative must be able to...


  • Rochester, United States OCI Hospitality Full time

    About Us: Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our...


  • Rochester, United States Altra Federal Credit Union Full time

    DescriptionJoin Our Team as a Member Service Representative!Are you passionate about making a difference in people‘s financial lives and bringing a smile to every interaction? Altra Federal Credit Union is on the lookout for a Member Service Representative for our Rochester 2nd Street location - the frontline hero responsible for delivering exceptional,...


  • Rochester, United States Altra Federal Credit Union Full time

    DescriptionJoin Our Team as a Member Service Representative!Are you passionate about making a difference in people‘s financial lives and bringing a smile to every interaction? Altra Federal Credit Union is on the lookout for a Member Service Representative for our Rochester 2nd Street location - the frontline hero responsible for delivering exceptional,...


  • Rochester, New York, United States Advantage Federal Credit Union Full time

    About the Position:">The Financial Service Representative role at Advantage Federal Credit Union involves serving as a liaison between members and the organization, providing exceptional customer service while promoting financial products and services. This position requires a strong understanding of credit union policies, procedures, and products, as well...


  • Rochester, United States Advantage Federal Credit Union Full time

    Member Service Representative About the Organization Advantage Federal Credit Union is a Not-for-Profit financial organization, wholly and locally owned and operated by and for its members. Our mission is to be every member's first choice for financial services. Community is at the root of Advantage FCU as well as the heart and soul of the credit union....


  • Rochester, United States TPI Hospitality Full time

    Homewood Suites by Hilton, Rochester, MN Part-Time/ Salary: $15.50/hr to $17/hr Hours: 3 pm to 11 pm and when needed (Overnight) 11 pm to 7 am (mixed day and evening shifts) We're looking for a positive and professional hotel front desk agent to del Guest Service, Representative, Guest, Service, Hospitality, Retail, Hotel


  • Rochester, United States TPI Hospitality Full time

    Homewood Suites by Hilton, Rochester, MN Part-Time/ Salary: $15.50/hr to $17/hr Hours: 7 am to 3 pm and 3 pm to 11 pm (mixed day and evening shifts) We're looking for a positive and professional hotel front desk agent to deliver an exceptional exper Guest Service, Representative, Guest, Service, Hospitality, Retail, Hotel


  • Rochester, United States Advantage Federal Credit Union Full time

    Member Service Representative About the Organization Advantage Federal Credit Union is a Not-for-Profit financial organization, wholly and locally owned and operated by and for its members. Our mission is to be every member's first choice for financial services. Community is at the root of Advantage FCU as well as the heart and soul of the credit union. We...


  • Rochester, Minnesota, United States Minnwest Bank Full time

    Job OverviewMinnwest Bank is a leading financial institution seeking a highly skilled Financial Services Representative to join our team. Based in Lewiston, Rochester, or Spring Valley, this role requires a professional and courteous approach to providing exceptional customer experiences.


  • Rochester, United States AVANGRID , Inc. Full time

    This position is responsible for providing superior customer service to all RG&E customers, Customer Representatives communicate about all aspects of customers accounts. They Process customer payments, perform collections related transactions, perfo Customer Service, Field, Representative, Customer, Retail, Transaction


  • Rochester, Minnesota, United States UNFI Full time

    **About UNFI**">UNFI is a leading distributor of natural, organic and specialty foods. As a Customer Service Representative at UNFI, you will be responsible for providing prompt and friendly service to customers.Job Responsibilities:Operate cash register accurately and scan all products;Redeem promotional coupons, food stamps, WIC checks, rain checks;Receive...


  • Rochester, United States U-Haul Full time

    Location: 6875 N Rochester Rd, Rochester Hills, Michigan 48306 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Rochester, United States U-Haul Full time

    Location: 1641 Civic Center Dr NW, Rochester, Minnesota 55901 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Rochester, United States U-Haul Full time

    Compensation Range: $14.20 to $15.62 Hourly Location: 120 Lake Ave, Rochester, New York 14608 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to...