Global Process Quality Specialist

2 weeks ago

Lower Southampton, United States Veolia Water Technologies & Solutions Full time
Job Description

We are looking for a dedicated individual to drive process excellence within the global Veolia Water Technology & Solutions Process Excellence Quality (PEQ) organization. Working as a Process Quality Specialist, you are central to compliance and continuous improvement with high impact to our customers, sales team, and supply chain partners in providing a seamless fulfillment experience. With a focus on fulfillment excellence and customer satisfaction, you will ensure that our business processes are executed with a combination of compliance, accuracy, and speed. As an experienced professional you will leverage subject matter expertise and influencing skills in activities like training, root cause analysis, auditing, and KPI monitoring to enhance the customer experience. You will be empowered as a quality expert to mentor/coach peers and leaders on Quality Framework elements and elevating the customer experience.


Key activities within this intermediate level role include root cause analysis of Quality Incidents (QIs), internal auditing, developing & executing training, and leadership of continuous improvement projects or programs. This role will serve as a subject matter expert point of contact for internal functional partners on PEQ related processes and tools. To be effective in this role, you will build and cultivate strong relationships & act collaboratively with global process leaders, customer fulfillment representatives (CFRs), regional leaders, and with functional partners across the entire supply chain team.

Job Summary

  • Perform low/medium/high priority root cause analysis utilizing RCA Tools (5 Whys, Fishbone, Apollo)

  • Develop and/or monitor Key Performance Indicator (KPI) data to identify performance trends and high priority actions

  • Perform internal process audits, contract audits, and support ISO program compliance

  • Analyze, trend, and present data findings for key Quality processes to connect data with opportunities for continuance improvement

  • Develop and maintain compliant process documentation in partnership with Global Process Leaders

  • Provide insight to develop project charters, map as-is processes, define to-be processes, and implement control plans in conjunction with global process leaders

  • Support Financial audit documentation requests

  • Lead Global Quality Framework Projects and Programs as needed

  • Ability to serve as a CFS Excellence Academy Trainer for a combination of New Hire Onboarding & Skill Set/Refresher training modules

  • Drive digitization projects relative to performance measurement & training content

  • Build and deliver presentations as part of Quality Management Review, Document Management Council, or other business operations reviews

  • Utilize the Quality Flash Report tool to elevate CFS Quality Culture

  • Develops and presents Safety & Diversity topics as part of meeting agendas

Qualifications

What we're looking for:

  • Bachelor’s Degree (preference for Business or Supply Chain)

  • 3+ years of Quality/Continuous Improvement/Customer Service/ or Supply Chain experience

  • Basic practitioner in both Lean & Six Sigma methodologies

  • Subject matter expert in ISO standards and audit plan creation, execution, monitoring, and communication of results

  • Proven problem-solving skills; ability to make responsible decisions in complex situations

  • Demonstrated expertise with Root Cause Analysis Tools (i.e., 5 Why’s, Fishbone, Apollo)

  • Ability to excel under pressure, multi-task and prioritize workload

  • Experience in relationship building & influencing peers/partners

  • Strong Presentation skills at various levels of the organization

  • Demonstrated Coaching/Mentoring/Teaching/Feedback skills

  • Strong documentation skills with the ability to break down complexprocesses into understandable chunks

  • Energetic, strong interpersonal, organizational and communication skills

  • Digital mindset: comfortable entering and retrieving data in a variety of software platforms and drive changes with every changing technology

  • Excellent time management skills

  • Thrives in a fast-paced but fun work environment

  • Ability to work and influence employees at other locations

  • Ability to understand specific business objectives, priorities, and key processes

  • Leverages connections to build team morale and resolve issues

  • This is offered as a hybrid position, requiring a minimum of 2 days in any VWTS office location. Remote location will be considered for the right candidate.

  • Flexibility to work adjusted or longer hours occasionally as needed

  • Some travel may be required (

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