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Customer Service Representative

4 weeks ago

Sacramento, California, United States The McQuade Organization Full time

At The McQuade Organization, we are dedicated to helping individuals and families protect

what matters most. With an increasing demand for our services, we are expanding our team

and seeking motivated individuals with soft sales experience to join us. As a remote Benefits

Representative, you will play a pivotal role in providing exceptional customer service and

helping our members transform the way they protect their loved ones.

We strongly believe in taking care of our employees, and that starts with exceptional training and support. We are a dynamic and forward-thinking company dedicated to providing our employees with the best possible support and resources. Our commitment to excellence extends to every aspect of our organization, and we are looking for a Benefits Representative who shares our passion for delivering top-notch service.

Job Description:

As a Benefits Representative at The McQuade Organization, you will play a pivotal role in

ensuring that our union members receive the best possible benefits packages. You will serve as

a point of contact for union members, guiding them through the enrollment process, answering

questions, and assisting with any benefits-related concerns.

Key Responsibilities:

-Assist members with benefits inquiries, enrollment, and changes.

-Explain benefits options and provide guidance to help members make informed decisions.

-Conduct benefits meetings for new members.

-Troubleshoot and resolve benefits-related issues in a timely manner.

-Act as a liaison between members and our main office .

-Participate in open enrollment processes and communicate changes effectively.

Qualifications:

-Prior experience in benefits administration or a related field is a plus

-Strong communication and interpersonal skills.

-Self-motivated, dedicated, and able to work independently.

-Team player with a customer-centric approach.

-Detail-oriented with excellent organizational skills.

-Excellent written and verbal communication skills

-Proficiency in using zoom and adequate knowledge of computers

Why Join Us:

-Full-time, remote position offering flexibility.

-Ongoing training and support to enhance your skills

-Weekly pay and performance bonuses

-Benefits package including Health, Life, Retirement and Stock Options

-Opportunities for career growth and development.

-A positive and inclusive work environment.

Join a team of dedicated professionals who value teamwork and excellence.

If you are a self-motivated individual with a passion for helping others and want to be part of a

dynamic team dedicated to employee well-being, we encourage you to apply.

How to Apply:

Please submit your resume outlining your relevant experience and explaining why you are the

ideal candidate for this position. Email your application to the response email.