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Customer Service
4 months ago
Joseph’s is seeking a part time Customer Service and Sales Assistant who will be responsible for providing an outstanding level of customer service and satisfaction to consumers of Joseph’s Bakery bread products. This individual will possess a high level of interpersonal skills, have a strong attention to detail and the ability to think ahead and prioritize tasks. If you enjoy the pace of a growing company and are excited by the prospect of acting as an internal resource and collaborator with Sales, Marketing, Quality Assurance and Operations, please apply.
This position is on-site in Lawrence, MA.
Job Description & Responsibilities:
Customer Service & Sales Support
- Mid-day coverage of consumer inquiries via phone, email, and chat via ZenDesk platform.
- Reply to inquiries in a manner which supports company policies and reflects the brand voice.
- Identify and contribute to ongoing process improvement including FAQ creation / refinement.
- Assist with monthly customer service report including reporting of trends, issues & improvements.
- Sales support including: data input, presentation preparation, sample and display request coordination and reporting requests.
- Additional duties as needed by business demands.
Qualifications:
- At least 2 years experience in a customer service role is required, preferably working with consumers (B2C).
- 1-2 years experience in a sales support role is preferred.
- Strong communication and people skills including oral and written formats that are audience appropriate.
- Enthusiasm and passion for customer service which includes active listening abilities, empathy, patience, and an overall positive approach.
- Focus on problem solving and taking responsibility for resolving issues with accuracy and attention to detail.
- Ability to work collaboratively and independently in a team environment under tight deadlines.
- Ability to respond to time sensitive requests and juggle multiple projects.
- Acts with integrity in processes, relationships, and communications.
- Proficiency with Microsoft Office including Outlook, Word and Excel.
- Prior experience with ZenDesk and e-commerce is preferred.
- Interest in and working knowledge of the food industry.
Job Location: Lawrence, MA (on-site, must be available to come into the office)
Position type: Part Time (up to 30 hours), with 10am to 2pm as core hours, potential for full time
Relocation: Local candidates only (no relocation)
About Joseph’s
Founded by Joseph Boghos, Joseph’s Bakery started manufacturing Pita bread in a small local bakery in Lowell, Massachusetts in 1972. Driven by the growing demand for our fresh, delicious Pita, and by a dedication to quality and service, Joseph’s built a foundation for continuing growth throughout New England and beyond.
Today, Joseph’s is still a family-run company, now led by the third generation of the Boghos family. We are nationally known for our delicious baked goods including: Pita Bread, Lavash, and Wraps.
