Director of Installation

4 weeks ago

Charlotte, United States Allied Universal Full time

When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions


The Director of Installation manages the overall execution and performance of the field installation staff while ensuring branch goals and objectives are met. The Director also aligns with the Regional Vice President in terms of supervising employees to ensure schedules are maintained and projects proceed according to plans, job specifications, and cost estimates. The Director of Installation will work in accordance with the organization’s office policies and procedures, keeping in mind the overall core values of Allied Universal Technology Services.


Responsibilities:

  • Is responsible and accountable for all activities and performance of all project management, system installation, and commissioning employees for installation work. Provides technical support, expertise, leadership, and accountability for installation projects in assigned geographic areas or locations.
  • Plans, organizes, directs, and controls all installation activities
  • Hiring, recruiting, retention, and planning training needs for installation staff
  • Builds and maintains an effective installation organization committed to customer and employee satisfaction and profitable growth
  • Establishes goals and development plans for all direct reports
  • Evaluates employee performance and works with the Regional Vice President on salary management
  • Supervise the performance of field installation staff and respond to escalated issues in the field
  • Communicates management directives to field staff and ensures compliance (WFS, Safety, etc.)
  • Coordinate with several departments related to installation projects
  • Works with sales, service, and engineering teams for sales-to-ops and install-to-service turnovers.
  • Oversees manpower schedules and loading to ensure contract and project compliance
  • Oversees installation project completion and COSC/COFS process
  • Oversees installation projects for the prevention of project slippage
  • Site Visits to ensure QC of various projects; ensure conformance to client specifications and company requirements
  • Heavy focus on proactive client engagement—following up on customer satisfaction issues and driving resolution
  • Engage company resources to resolve customer issues outside of project scope
  • Onsite and remote support & guidance for newer technical staff
  • Works with installation teams to Manage the Project Slip Review Process
  • Serves as safety champion for responsible branch(s) to ensure reports, incidents, workers’ compensation (injury) reports, and OSHA logs are funneled to the proper personnel and are up-to-date and complete
  • Maintains the P&L and has a comprehensive understanding around the management of a P&L


Qualifications:

  • High school diploma or equivalent
  • A minimum of 5 years of experience in Engineering or Project Management (techniques and tools)
  • Possession of a valid state-issued driver’s license required
  • Possession of state-specific licensing (i.e., Class D or Alarm Installer, etc.) or ability to apply and hold license once in position
  • Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word)
  • Ability to travel to job sites as needed (overnight travel may be required for work at remote site projects, meetings, and/or training)
  • Ability to establish and maintain effective working relationships with both internal and external customers
  • Must be able to manage multiple tasks while meeting strict deadlines
  • Must be detail-oriented and organized
  • Strong, planning and reporting skills
  • Possess excellent verbal, written, and follow-up skills
  • Strong analytical and decision-making abilities
  • Self-motivated with the ability to motivate and influence others
  • While not required, the following qualifications will enhance hiring consideration:
  • College degree in business administration or management
  • Professional certifications related to project and/or resource management
  • 7 or more years of experience in Engineering or Project Management (techniques and tools)


Benefits:

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.


Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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