ServiceNow Architect

We areAt Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.Our challengeWe are seeking a highly skilled ServiceNow Architect (Discovery/SACM) to join our IT Service Management team. The ideal candidate will be responsible for designing and implementing robust solutions in the Service Asset and Configuration anagement (SACM) and Discovery space, with a strong focus on ServiceNow Discovery, Cloud Discovery, and CSDM/CDMB frameworks.Additional InformationThe base salary for this position will vary based on geography and other factors. In accordance with the law, the base salary for this role if filled within Charlotte, NC is $130K to $135K/year & benefits (see below).The RoleResponsibilities:Lead the design and implementation of Discovery and SACM solutions using ServiceNow.Provide technical recommendations and solution architecture for business requirements in the SACM/Discovery domain.Drive the adoption and implementation of Cloud Discovery across multi-cloud environments (AWS, Azure, GCP).Ensure alignment with Common Service Data Model (CSDM) and Configuration Management Database (CMDB) best practices.Collaborate with cross-functional teams including Infrastructure, Cloud, and Application teams to ensure accurate and complete discovery of hardware and software assets.Define and enforce governance around configuration item (CI) lifecycle and data integrity.Troubleshoot and resolve issues related to Discovery probes, sensors, and patterns.Stay updated with the latest ServiceNow features and industry trends in ITOM and SACM.Requirements:Expert-level knowledge of ServiceNow Discovery, including Cloud Discovery.Strong understanding of CSDM, CMDB, and SACM principles.Extensive experience with cloud infrastructure (AWS, Azure, GCP) and related discovery mechanisms.Proven experience in designing and implementing scalable Discovery architectures.Hands-on experience with ServiceNow ITOM modules and scripting (JavaScript, Glide).Familiarity with ITIL processes and frameworks.Excellent communication and stakeholder management skills.Preferred, but not required:ServiceNow Certified Implementation Specialist – Discovery or ITOM.Experience with automation and orchestration tools.Exposure to enterprise architecture frameworks (e.g., TOGAF).We offer:A highly competitive compensation and benefits packageA multinational organization with 58 offices in 21 countries and the possibility to work abroad10 days of paid annual leave (plus sick leave and national holidays)Maternity & Paternity leave plansA comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)Retirement savings plansA higher education certification policyCommuter benefits (varies by region)Extensive training opportunities, focused on skills, substantive knowledge, and personal development.On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated coursesCoaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groupsCutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firmsA flat and approachable organizationA truly diverse, fun-loving and global work cultureSYNECHRON’S DIVERSITY & INCLUSION STATEMENTDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.