Assistant Manager | Valley Fair

4 weeks ago

Santa Clara, United States Diptyque Paris Full time

DIPTYQUE Paris Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5th arrondissement at 34 Boulevard Saint Germain.


Location:

Diptyque Valley Fair

2855 Stevens Creek Blvd Suite 1123,

Santa Clara, CA 95050


OVERVIEW:

The Assistant Store Manager is a preparatory role to the Store Manager and parallels the floor manager's leadership presence. The ASM is a transformative leader, who serves as the key strategic partner to the Store Manager on all facets of the operation of their store. This individual is responsible for the development of a subset of selling leadership while indirectly leading all frontline leadership toward common goals. The ASM sets the standard for an outstanding customer shopping experience and drives the engagement of their team while strengthening relations and team spirit across the business.


ESSENTIAL FUNCTIONS:

  • Deliver performance metrics to plan in store
  • Analyze store metrics and partner with Store Manager to drive sales with both internal and external clients
  • Contribute to daily/weekly/monthly business analysis and reporting
  • Cultivate a customer-centric store culture; be a vocal advocate for needed improvements to support the in-store customer experience
  • Actively model outstanding customer care; participate in and lead the execution of top customer strategies
  • Achieve CRM KPI targets
  • Assist Store Manager with the development and implementation of Retail Action Plan
  • Provide constructive feedback to Management on Store performance
  • Execute merchandising strategies and provide suggestions based on sell-through
  • Partner with Store Manager to drive Associate engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent feedback that drives employee engagement and retention
  • Partner with the Store Manager to engage and develop client relationships through multiple channels
  • People Management when Store Manager is absent (e.g. lead, motivate and coach team)
  • Embody diptyque values in terms of grooming, language/storytelling and behaviors and ensures that the Staff is also aligned
  • Ensure diptyque’s positioning as a true luxury brand by providing the highest level of client care and satisfaction
  • Protect confidential company and/or client information
  • Be responsible for operations of store including but not limited to: opening and closing checklists, implementation and maintenance of company policies and procedures, cash handling, updating of store manual, relevant emergency procedures, employee training and education
  • Optimize store schedule, organize and plan activities ensuring that the available resources can manage the expected workload
  • Help prepare and animate daily briefings
  • Share and explain store performance and sales target on a daily basis to the team
  • Communicate any information relative to diptyque, the market, products and events
  • Attend meetings and calls in Store Manager's absence
  • Stock management and product allocation
  • Assist in inventory optimization; monitor inventory levels (deliveries, saleables and non-saleables, transfers, warehouse returns)


QUALIFICATIONS:

  • Minimum of 3 years of sales management experience in luxury retail industry; beauty experience a plus
  • Bachelor’s Degree in a related field is preferred
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; understanding of retail KPIs
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Ability to manage competing priorities; be self-motivated, focused and proactive
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
  • Industry awareness and strong business acumen
  • Strong verbal and written communication skills and excellent organizational skills
  • Passion for the Beauty and Fragrance Industry
  • Flexibility to work a retail schedule which will include evenings, weekends and holidays

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