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Plant IT Support Technician

2 months ago

Bay City, United States Insight Global Full time

Must-haves

* Proven experience in a technology support role

* Experience supporting a manufacturing plant and/or have experience working with Operational Technology

* Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers

* Excellent interpersonal skills especially communication and presentation skills

* Promotes and supports standardization and continuous improvement

* Ability to work independently and make decisions where necessary

* Familiarity with all components of Office 365

Plusses

* A+ Certification or equivalent highly preferred

* Familiarity with ITIL and HDI Incident Management Best Practices

* Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security

* Understanding of Network Standards, Protocols, and Security Policies

* Bitlocker Encryption experience

Day-to-Day

A fortune 500 client is searching for two Plant IT Support Technician to join their chemical plant in the Bishop or Bay City, TX area. The selected candidate will be working in a fast paced environment, so they should be a go-getter who enjoys continuously learning and growing. This is a great opportunity to join a dynamic team with exciting initiatives Key accountabilities are as follows:

* Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service

* Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures

* Escalates incidents to the appropriate IT operations resources in accordance with established procedure

* Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements

* Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes

* Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures

* Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures