ServiceNow System Administrator

2 weeks ago


Troy, United States Softworld, a Kelly Company Full time
  • Monitor the health, administration, compliance, and usage of ServiceNow.
  • Analysts must have analytical ability to translate user issues, search on solutions, isolate the appropriate course of action to take, and then walk a user through the application of the solution to the user's satisfaction.
  • Participate in and support scheduled release upgrade activities.
  • Support and resolve ServiceNow incidents and requests.
  • ServiceNow Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
  • Strong analytical and problem-solving skills to design effective ServiceNow solutions.
  • Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
  • Process focused with ability to effectively follow the Incident Management, Problem Management, Request for Service and Change Management processes.
  • Configuration management of our technologies
  • Assessment of impact of changes to downstream systems
  • Understanding of applications and user’s processes.
  • Participate in daily scrum meetings.
  • Participate in project activities.
  • Ability to manage user incidents with professionalism, composure and empathy towards the customer.
  • Desire to learn and be proactive in learning.


Other Areas of Desired Experience:


  • Proficiency with Microsoft Office (Word and Excel SharePoint)
  • Experience with Agile Methodology; Agile related certifications is a plus.
  • Work in sync with Kelly internal business team members, external clients, and suppliers


Certifications Required


  • ServiceNow Certified System Administrator (CSA)



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