IT Systems Technician

3 months ago

Montgomery, United States TalentBurst, an Inc 5000 company Full time

Title: IT Systems Technician (849)

Location: Montgomery AL 36104

Duration: 6+Months Contract

Shift:1st Shift Onsite


Description:

  • Serve as the 1st Point of Contact for clients and customers at Department of Finance
  • Perform general troubleshooting with customer via phone contact
  • Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
  • Route unresolved tickets to appropriate Tier 2 staff
  • Follow-up and update clients/customers and internal teams as appropriate
  • Follow, review, and update all Service Desk procedures.
  • Limited systems administration work
  • Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
  • Resolve, escalate and track customer service tickets through to resolution.

Skills Required

  • 1 year Service/Help Desk experience
  • General knowledge of troubleshooting and Tier 1 application support
  • Great customer service skills
  • Excellent communication skills both written and verbal
  • Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.)
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy
  • Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up.

Preferred/Bonus:

  • Knowledge of Ivalua Procurement application Knowledge of CGI Advantage application Knowledge of CGI HRM application
  • Experience with support or configuring ERP style applications Two years of experience in troubleshooting and installing business and/or Government applications software

Experience Required:

  • 1 year Service/Help Desk experience
  • 1 year knowledge of troubleshooting and Tier 1 application support
  • (IT Tech) Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems.

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