Complaint Investigations Tech

3 weeks ago

Alameda, United States Planet Pharma Full time

2ND SHIFT: 1:30 PM-10 PM

Pay: $26-27/hr

6 month contract w/ possibility to extend


Entry Level Lab Technician in the Complaint Investigations Lab.

The Technician will be responsible for:

  • Implementing and maintaining the effectiveness of the quality system.
  • Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment.
  • Summarize and record all test data and maintain proper documentation of all lab work.
  • Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
  • Support company goal for timeliness of complaint investigations and closures.
  • Knowledge of regulations and standards affecting IVD?s and Biologics.
  • Must have good written and oral communications skills.
  • Must possess good laboratory practices, including handling of chemicals and biohazardous material.
  • Unpacking boxes safely and sorting the returned products accordingly by product lines.
  • Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors.
  • The Technician will document complaint investigations in the Complaint Handling System.
  • The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.


Must Have Qualifications:

  • Basic computer skills to navigate Internet programs used, basic Excel skills and be able to read, write and comprehend English.
  • Experience in Medical Device / Biotech Industry is preferred.
  • Knowledge of Electronic Troubleshooting is preferred.
  • Ability to work in a team setting is a plus.
  • Fast learner and ability to follow written work instructions of SOP’s is preferred.
  • Good documentation skills are a must.
  • Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
  • Ability to focus while performing repetitive and routine investigations is a must.
  • Great fit for workers with Manufacturing, Inspection, and Assembly experience.
  • Minimum education required is H.S. Diploma or equivalent (such as GED).
  • An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job.
  • Recent college graduates with a Bachelor’s degree in Engineering or other subject may be considered; but please note that candidates with a Bachelor’s degree are not an ideal fit for this entry level position

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