Chief Operating Officer

4 weeks ago

New York, United States Huzza World Full time

About Huzza World:

Huzza World is an emerging digital solution provider focused on supporting small-to-medium enterprises (SMEs) through innovative technologies. Our flagship product, My Huzza, is a loyalty marketplace that enhances SME engagement with customers by fostering rewarding community interactions. Based across London (UK) and New York (USA), Huzza World is poised for rapid expansion and is looking to strengthen its executive team with committed leaders.


Job Description:

The Chief Operating Officer (COO) will lead the operational strategy and execution for Huzza World, including oversight of Sales, Marketing, Customer Service, and operational logistics. This hands-on role is perfect for a dynamic leader who is passionate about building systems from the ground up and working closely with the founder to drive the company’s vision forward. The COO will play a critical role in scaling the business, optimizing our operational framework, and ensuring the alignment of internal processes with our strategic goals.


Key Accountabilities:

  1. Operational Leadership: Manage and streamline business operations to support rapid growth. Develop and implement scalable strategies that enhance operational efficiency and business agility.
  2. Sales and Marketing Oversight: Spearhead B2B sales and D2C marketing strategies that effectively increase market penetration and elevate brand presence. Craft robust sales pipelines and refine marketing approaches to maximize ROI.
  3. Customer Experience Enhancement: Direct comprehensive customer service strategies that enhance user engagement and satisfaction. Foster strong customer relationships through improved service methodologies and loyalty programs.
  4. Team and Culture Building: Recruit and mentor a high-performance team aligned with Huzza World’s culture of innovation and excellence. Foster a collaborative environment that encourages professional growth and resilience.
  5. Financial and Performance Management: Collaborate with the CFO to set financial targets, manage budgets, and optimize resource allocation. Monitor key performance indicators to ensure the financial health and growth of the company.
  6. Strategic Planning and Execution: Engage in high-level strategic planning and investor relations. Develop business plans that integrate smoothly with overall corporate goals, ensuring long-term sustainability and success.


Key Skills & Requirements:

  • Proven Leadership: Extensive executive leadership experience, particularly in a startup or high-growth environment. Direct experience in digital platforms, B2B sales, or D2C marketing is preferred.
  • Strategic Vision: Exceptional strategic thinking abilities with a track record of translating strategic goals into operational reality.
  • Communication and Interpersonal Skills: Outstanding ability to communicate, influence, and negotiate effectively across all levels of the organization and with external stakeholders.
  • Hands-on Approach: Ready and eager to take on a hands-on role in operations, working directly alongside the founder to shape the company’s future.
  • Adaptability: Skilled at navigating the fast-paced changes inherent in startup environments, with the capability to lead through challenges and drive continuous improvement.
  • Educational Background: Bachelor’s degree in Business Administration, Marketing, or a related field; an MBA or relevant graduate degree is advantageous.

 

What We Offer:

  • A key executive role with direct impact on the company’s direction and performance.
  • Equity stake, including a co-founder status.
  • A dynamic and flexible work environment, with the option for hybrid working arrangements.


Application Process: Interested candidates should send their resume along with a cover letter explaining their qualifications and enthusiasm for the role to recruitment@huzzaworld.com.


Huzza World is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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