Account Manager

3 weeks ago

Shrewsbury, United States TouchCare Full time

TouchCare is a HealthTech and service organization located in New York City and Shrewsbury, NJ. The Company provides a personal, on-demand, high-touch healthcare concierge service that helps members find the highest quality, most convenient, lowest out-of-pocket care, benefits navigation support, billing and claims mitigation support, consultative benefits education, and more. The TouchCare solution is available via web, phone, and mobile app. The Company’s customers include large self-insured companies and small to medium-sized businesses that provide TouchCare to their employees as a benefit.


Who you are:

Reporting to the Vice President of Client Success, the TouchCare Account Manager is responsible for maintaining contact and developing key relationships with accounts throughout the United States. Major duties include project managing the client implementation process, providing client technical and system support throughout the implementation process, assisting with client and member engagement activities (year-round), maintaining ongoing communication with client HR partners and key client decision-makers throughout a defined client journey, ongoing eligibility support within TouchCare’s proprietary system, assisting with client renewals, open enrollment support, escalation management and communication.


What you'll do:

1. Ensuring client satisfaction year over year creating reference worthy experiences

2. Knowledge of relationship with clients, and consistent internal and external reporting

3. Technical aptitude offering client support, ensuring onboarding and open enrollment success

4. Renewal success percentages align with company goals

5. Upsell existing and new TouchCare products positioned within client population, where applicable achieving targets aligning with team and company goals


This role is largely a client-facing role that requires both short term client project management and long term client management. You will be required to build strong relationships with clients on various levels as well as acquire a thorough knowledge of each client’s employee benefit

plans. Excellent oral and written presentation skills required.

Key Responsibilities:

➢ Introduction of TouchCare to new client and members, post sale relationship management, and establishing rapport with assigned contacts

➢ Supporting and managing clients throughout implementation, including: project management (timeline management), member service communication support, census file formatting support (when applicable - intermediate Excel knowledge), internal implementation process management, and service launch assistance.

➢ Answering client questions relating to our service and assisting with new product roll out to existing client base.

➢ Proactively communicating with key decision-makers and stakeholders, consistently.

➢ Reporting client satisfaction details and metrics to the Client Relationship Manager and Vice President of Client Success.

➢ Creating and presenting member engagement reports to key decision-makers and stakeholders.

➢ Presenting internally as the “voice of the client” per assigned accounts.

➢ Maintaining an elite level of client satisfaction.

➢ Supporting and managing annual Open Enrollment process for clients prior to active open enrollment and benefit effective dates, through yearly OE implementation timeline management, onsite OE support (as needed), OE communication and internal document and technical management.

➢ Effectively communicating client information, cross-functionally, with TouchCare Health Assistants, Billing Specialists, Client Relationship Managers and CS Leadership


What you bring:

● Intermediate Excel Experience (mandatory)

● Self-starter

● Excellent oral and written communication skills

● Energized by customer interaction

● Ability to build relationship with clients and coworkers

● Health Insurance and Employee Benefits knowledge

● Positive problem-solving skills

● Can work in a fast-paced environment

● Adaptable to change

● Strong organizational skills

● Sales background preferred

● Comprehension of Medical Plan Descriptions

● Creative, energetic and positive


What we offer:

Why work at TouchCare

● Flexible and fun working environment

● First-class insurance (health, dental, vision, life, and disability)

● Generous paid vacation

  • Account Manager

    3 weeks ago

    Shrewsbury, United States TouchCare Full time

    Who We Are:: TouchCare is a healthtech and service organization located in New York City and Shrewsbury, NJ. The Company provides a personal, on-demand, high-touch healthcare concierge service that helps members find the highest quality, most convenient, lowest out-of-pocket care, benefits navigation support, billing and claims mitigation support,...

  • Account Manager

    1 week ago

    Shrewsbury, United States TouchCare Full time

    TouchCare is a HealthTech and service organization located in New York City and Shrewsbury, NJ. The Company provides a personal, on-demand, high-touch healthcare concierge service that helps members find the highest quality, most convenient, lowest out-of-pocket care, benefits navigation support, billing and claims mitigation support, consultative benefits...

  • HP Retail Sales Trainer

    4 days ago

    Shrewsbury, United States Test Account Full time

    Become a Full-Time HP Retail Sales Advocate! **Sign-On Bonus Information, Below**About Company2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them...

  • HP Retail Sales Trainer

    5 days ago

    Shrewsbury, United States Test Account Full time

    Become a Full-Time HP Retail Sales Advocate! **Sign-On Bonus Information, Below** About Company 2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips...

  • Office Manager

    6 days ago

    Shrewsbury, United States Air Power Inc. Full time

    Job DescriptionJob DescriptionPosition Summary:Air Power is re-locating the branch location and this position, as described below, will report out of Air Power Branch location - New Freedom, PA.The Office Manager reports to the Regional Sales Manager and works closely with the Customer Service, Service (Bench and Field), and Operations Leaders to insure...

  • Assistant Program Manager

    4 weeks ago

    Shrewsbury, United States Opus Inspection Full time

    **Job Purpose**: Plays a vital role in daily operational support, special technical projects, and the management of a team of field service representatives in support of the Massachusetts Vehicle Inspection Program. Supports the program by managing station service, recruitment, retention, and daily business operations as well as by participating in software...

  • Branch Manager III

    4 days ago

    Shrewsbury, United States United Rentals Full time

    ** Branch Manager III** *Share by Email* ***Great company. Great people. Great opportunities.*** As Branch Manager at United Rentals, you'll be the leader of a major business enterprise. You'll have the opportunity to hire and motivate an amazing team in various roles, from sales and service to maintenance and drivers. You'll ensure enthusiastic and informed...

  • Auction Manager

    1 week ago

    Shrewsbury, United States Altec Industries, Inc. Full time

    **Why Join Altec?** **Major Responsibilities**_:_ - Recommends or manages the staffing process, such as scheduling and hiring to ensure levels are sufficient; holds associates accountable for work quality, performance and manage through developing and communicating excellent standards of service - Meet departmental goals for productivity, quality and on...

  • Branch Manager III

    1 month ago

    Shrewsbury, United States United Rentals Full time

    ** Branch Manager III** *Share by Email* ***Great company. Great people. Great opportunities.*** As Branch Manager at United Rentals, you'll be the leader of a major business enterprise. You'll have the opportunity to hire and motivate an amazing team in various roles, from sales and service to maintenance and drivers. You'll ensure enthusiastic and informed...

  • Assistant Program Manager

    4 weeks ago

    Shrewsbury, United States OPUS INSPECTION TECHNOLOGIES INC Full time

    **Job Purpose** Plays a vital role in daily operational support, special technical projects, and the management of a team of field service representatives in support of the Massachusetts Vehicle Inspection Program. Supports the program by managing station service, recruitment, retention, and daily business operations as well as by participating in software...

  • Asst. Program Manager

    1 week ago

    Shrewsbury, United States Community Resources for Justice Full time

    Community Resources for Justice (CRJ) is a unique, 145-year-old nonprofit organization that provides direct care as well as research and consulting services within the areas of the Mental Health, Criminal Justice, and Public Policy fields. Our four divisions, Social Justice Services, Community Strategies, Behavioral Health, and the Crime and Justice...

  • Asst. Program Manager

    2 weeks ago

    Shrewsbury, United States Community Resources For Justice Full time

    Community Resources for Justice (CRJ) is a unique, 145-year-old nonprofit organization that provides direct care as well as research and consulting services within the areas of the Mental Health, Criminal Justice, and Public Policy fields. Our four divisions, Social Justice Services, Community Strategies, Behavioral Health, and the Crime and Justice...

  • Business Development Manager

    1 day ago

    Shrewsbury, United States iPEC Coaching Full time

    **iPEC Job Description** **Job Title**:Business Development Manager **Department**:Business Development** **Reports To**:Chief Business Development Officer **Location**:Remote - US Based Only **FLSA Status**: Salaried **Hours**:8:30 am to 5 pm EST - Business Hours **Salary Range**:$70,000 to $90,000, depending on experience, bonus eligible **iPEC...

  • Department Manager

    4 days ago

    Shrewsbury, United States SiteOne Landscape Supply, Inc. Full time

    Company Overview SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne. SiteOne Landscape...

  • Restaurant Manager

    5 days ago

    Shrewsbury, United States Schahet Hotels Full time

    Summary ·       At Schahet Hotels we want our guests to relax and be themselves which means we need you to: ·       Be you by being natural, professional and personable in the way you are with people ·       Get ready by taking notice and using your knowledge so that you are prepared for anything ·       Show you care by being...

  • Retirement & Healthcare Plan Relationship Manager

    1 day ago

    Shrewsbury, United States People Strata Full time

    We are currently looking for a **_full-time_** **_Retirement & Healthcare Plan Relationship Manager_**. This new hire may work remotely but must have an active New Jersey Health & Life Insurance License. Working on-site in our Shrewsbury, NJ headquarters at least one day a week would be ideal. Our employees enjoy a collaborative culture, comprehensive...

  • Assistant Store Manager

    4 days ago

    Shrewsbury, United States Rutter's Dairy Inc Full time

    Summary/Objective The Assistant Store Manager is responsible for effectively managing the operation of a convenience store. Assures that all aspects of the business operate smoothly in the Store Manager's absence. Responsibilities * Ensure self and all employees provide professional, courteous, and timely service to all customers. * Operate cash register,...

  • Case Manager

    5 days ago

    Shrewsbury, United States Veterans Inc Full time

    Are you motivated by knowing you've made a difference in someone's life and in our community? Do you have a passion for helping those in substance abuse recovery? If you answered yes, then you may have what it takes to be part of the Veterans Inc. team at Independence Hall! At Independence Hall, we provide client-centered care and recovery-oriented treatment...

  • Retail Assistant Manager

    3 days ago

    Shrewsbury, United States Nouria Energy Corporation Full time

    **Nouria Energy Corporation** is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale...

  • Business Manager- Behavioral Health

    5 days ago

    Shrewsbury, United States Veterans Inc Full time

    Are you motivated by knowing you've made a difference in someone's life and in our community? Do you have a passion for helping those in substance abuse recovery? If you answered yes, then you may have what it takes to be part of the Veterans Inc. team at Independence Hall! At Independence Hall, we provide client-centered care and recovery-oriented treatment...