Customer Service Representative

4 weeks ago


Reston, United States Quantum Financial Technologies Full time

About the Company

Quantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services. Recognizing that each business has unique financial needs and growth trajectories, we offer a range of customized solutions. From agile microloans for quick capital injections to expansive term loans for long-term strategies, our diverse portfolio ensures that we have the right financial tools to support your journey whether you are scaling up or solidifying your market position.



Key Responsibilities

  • Provide excellent customer service to all customers and adhere to department service level requirements
  • Ensure privacy of customer information by adhering to Quantum’s verification standards
  • Conduct research, follow-up on customer requests and input adequate notation for all customer related communications
  • Provide customers with accurate and precise information in response to their requests
  • Analytical ability to evaluate issues, develop options for resolution and determine the best approach in order to defuse potential escalations
  • Perform continuous outreach to established customers, with a focus on customer retention
  • Collaborate with multiple departments to address customer requests
  • Prepare contracts and other legally binding documents for execution by our customers


Qualifications (Knowledge/Skills/Abilities/Experience)

  • Bilingual (English/Spanish) required
  • Ability to learn and adapt in a fast paced and remote environment
  • Excellent problem solving skills and an ability to think outside the box
  • Must be able to work productively and independently with the ability to prioritize assignments and issues of significance
  • Open to procedural changes
  • Must possess excellent communication skills (verbal and written)
  • Must be an adept multitasker and demonstrate the ability to manage competing priorities
  • Preferred experience in financial services product knowledge
  • Skilled in Microsoft Office Suite (e.g., Excel, PowerPoint, Word) and willing to learn additional information systems and or software
  • 3+ years experience in a Customer Service role
  • Must be able to work flexible hours and willing to perform different tasks as assigned
  • Suggested Hours: 9:30am-6:30pm Monday-Friday
  • Hybrid in office/remote



  • Reston, Virginia, United States Total Wine & More Full time

    Total Wine & More is a leading retailer of wine, spirits, and beer. We are seeking a highly motivated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and safe working environment.">Responsibilities:">">Provide exceptional...


  • Reston, Virginia, United States Commonwealth of Virginia Full time

    We are seeking a professional and charismatic Customer Service Representative to join our team. In this role, you will be responsible for handling incoming customer calls and emails with the utmost care and attention to detail. Your excellent communication skills and patient demeanor will make all the difference in resolving issues and delighting our...


  • Reston, Virginia, United States Golds Gym DC Metro Area Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our Front Desk Team at Gold's Gym DC Metro Area.Job SummaryThis is an exciting opportunity to work in a fast-paced environment where you will be responsible for providing exceptional service to our members, guests, and staff. As a Customer Service...


  • Reston, Virginia, United States Wegmans Food Markets Full time

    Company OverviewWe are Wegmans Food Markets, a family-owned grocery store chain with a rich history of serving our customers and communities. Our commitment to excellence has earned us recognition as one of the FORTUNE magazine's 100 Best Companies to Work For for 25 years.Job Title: Customer Service RepresentativeEstimated Salary: $15-$18 per hour...


  • Reston, Virginia, United States NVR Full time

    About NVRNVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we're committed to quality and to our customers and we take pride in the over 500,000 new homes we have sold and built across the country.Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We...


  • Reston, Virginia, United States The Midtown Group Full time

    Job OverviewThis role is designed to provide exceptional customer service to members of a credit union, ensuring their needs are met in a timely and professional manner.Main ResponsibilitiesMember Support: Respond to member inquiries, address concerns, and resolve issues related to their accounts and services.Lending Support: Provide information and guidance...


  • Reston, Virginia, United States Jennifer Respress - State Farm Agent Full time

    About Jennifer Respress - State Farm AgentAs a customer-focused professional, you'll have the opportunity to work with clients and help them find the right insurance solutions. Our team is dedicated to providing excellent service and support.Estimated Salary: $45,000 - $60,000 per yearJob Description:We're looking for a detail-oriented and people-oriented...


  • reston, United States Elite Technical's Customer Full time

    Eligible to apply from Approved states ONLY: Wash DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL.Lead Cloudera AdministratorSeeking a Lead Cloudera Administrator! The selected candidate will be responsible for orchestrating, deploying, maintaining and scaling cloud infrastructure targeting big data and platform data management (e.g., data warehouses, data lakes)...


  • reston, United States Elite Technical's Customer Full time

    Eligible to apply from Approved states ONLY: Wash DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL.Lead Cloudera AdministratorSeeking a Lead Cloudera Administrator! The selected candidate will be responsible for orchestrating, deploying, maintaining and scaling cloud infrastructure targeting big data and platform data management (e.g., data warehouses, data lakes)...


  • Reston, United States Elite Technical's Customer Full time

    Eligible to apply from Approved states ONLY: Wash DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL.Lead Cloudera AdministratorSeeking a Lead Cloudera Administrator! The selected candidate will be responsible for orchestrating, deploying, maintaining and scaling cloud infrastructure targeting big data and platform data management (e.g., data warehouses, data lakes)...


  • Reston, United States Latitude Inc Full time

    The Branch Member Service Representative provides a valuable link between members and the credit union. The incumbent professionally represents the credit union to members and delivers high level service through identifying relationship opportunities; matching appropriate products and services to meet member needs; and migrating members to alternative...


  • Reston, United States latitude Full time

    The Branch Member Service Representative provides a valuable link between members and the credit union. The incumbent professionally represents the credit union to members and delivers high level service through identifying relationship opportunities; matching appropriate products and services to meet member needs; and migrating members to alternative...


  • Reston, United States Latitude, Inc. Full time

    The Branch Member Service Representative provides a valuable link between members and the credit union. The incumbent professionally represents the credit union to members and delivers high level service through identifying relationship opportunities Member Service, Representative, Service, Retail, Staffing


  • Reston, United States Leidos Full time

    Description Leidos is seeking full-time FHA Customer Service Specialists with Mortgage Origination experience to join our Contact Center. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality...


  • Reston, VA, United States Quantum Financial Technologies Full time

    About the CompanyQuantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made...


  • Reston, United States nTech Workforce Full time

    Terms of EmploymentContract, 12 Months (Likely Extension / Possible Conversion)This position is remote. Roughly once per quarter, there are in-person events this individual should be comfortable traveling for. Candidates must reside in the Eastern or Central time zone.Overview & ResponsibilitiesOur client, a prominent health insurance provider, is seeking a...


  • Reston, United States United Corporate Housing LLC Full time

    Job DescriptionJob DescriptionPosition Summary The Field Service Representative is dedicated to monitoring our core inventory apartments at move-in and after move-out. Ensuring that the level of experience the guest receives meets company expectations. Essential Duties and Responsibilities The essential functions include, but are not limited to the...


  • Reston, Virginia, United States NVR, Inc. Full time

    We are NVR, Inc., a homebuilding company with a wide range of roles beyond construction. As a Part Time Customer Care Associate, you will be an integral part of our business operations team.About UsNVR, Inc. is a leading homebuilder in the industry, offering a unique combination of sales, building, and mortgage services to our customers.The role requires a...


  • Reston, Virginia, United States Wegmans Food Markets Full time

    Overview: We're seeking a skilled Customer Service Operations Manager to join our team at Wegmans Food Markets. In this role, you will oversee the daily operations of our customer service employees, ensuring they have the tools and resources needed to succeed in their roles.Key Responsibilities:Coordinate store operations between daytime and nighttime hours,...


  • Reston, Virginia, United States beBee Professionals Full time $30,000 - $45,000

    In beBee Professionals, we are looking for a dedicated professional to provide exceptional customer support in Reston, United States. This role involves delivering top-notch service by answering inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond promptly to customer inquiries via phone, email, or chat, providing...