Store Manager

2 months ago

Mystic, United States West Marine Full time

Job Summary:

The Store Manager is the leader of the team and key to ensuring an excellent store experience for Customers and Associates. They possess a complete understanding of what a selling store looks like and have the leadership and vision to keep it fresh. They must have a strong understanding of what it takes to become the best local boat parts seller in your market.


We are Boaters serving Boaters with a mission of More Water, Less Hassle Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.


Supervisory Responsibilities:

  • Recruits, interviews, hires, and trains new staff.
  • Provides constructive and timely performance evaluations.
  • Organizes and oversees the schedules and work of staff.
  • Handles discipline and termination of employees as needed and in accordance with company policy.


Duties/Responsibilities:

  • Achieves financial objectives by understanding your stores annual sales and expense budget; payroll scheduling expenditures; store expense costs; store shrink; analyzing variances
  • Utilize Monthly Staffing Guide and address any service deficits by scheduling for traffic and store activities while optimizing payroll allocations
  • Actively executes programs and procedures that drive sales with the team and customers
  • Develop store strategies to grow customer count, loyalty members, increase store traffic and optimize profitability
  • Work with PRO Market Team Managers to grow wholesale business and market share though planning and goal setting
  • Ensure the store and staff are representing the highest expression of our brand and the service we provide
  • Ensure high level of customer satisfaction through excellent service
  • Ensure team provides product knowledge to customers and suggestively sell items and additional services that they may not have anticipated
  • Oversee day to day operations, assigning weekly performance goals and assuring there completion, while accomplishing your own goals
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Maintain professional and technical knowledge of staff and management through company and industry sponsored training
  • Delegate responsibilities to the best crew members to perform while enforcing all policies, procedures, standards, training programs and cultural values
  • Recruit, onboard, and train high-performing crew members to achieve sales, profitability, and business plan objectives
  • Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures
  • Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
  • Protects crew members and customers by providing a safe and clean store environment
  • Maintain the stability and reputation of the store by complying with all legal requirements
  • Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
  • Perform other job-related duties as assigned.


Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Organized with attention to detail.
  • Works well under pressure and deadlines; ability to multitask.
  • Strong leadership and management skills with ability to motivate staff.
  • Excellent customer service abilities.
  • Ability to develop and maintain budgets.
  • Thorough understanding of company policies and practices.
  • Available to work a flexible schedule based on business needs including some holidays.


Education and Experience:

  • Bachelors degree in Business, Business Administration, or related field highly preferred, but less formal education with more on-the-job experience may be substituted.
  • At least two years of retail experience highly preferred.


Physical Requirements:

  • Prolonged periods of standing and walking throughout the retail space.
  • Must be able to lift up to 40 pounds to shoulder height unassisted.



To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at www.embbenefits.com/wm-home/ .

  • Store Manager

    3 weeks ago

    Mystic, Connecticut, United States Henny Penny Full time

    Job DescriptionWe are seeking a highly talented and experienced Store Manager to lead our Mystic Store 25 location. As a key member of our team, you will be responsible for maximizing store profitability through effective team development, operational excellence, sales building, and financial performance management.Key Responsibilities:Ensure a pleasant...

  • Store Manager

    1 week ago

    Mystic, United States West Marine Full time

    Job Summary: The Store Manager is the leader of the team and key to ensuring an excellent store experience for Customers and Associates. They possess a complete understanding of what a selling store looks like and have the leadership and vision to keep it fresh. They must have a strong understanding of what it takes to become the best local boat parts seller...

  • Store Operations Manager

    3 weeks ago

    Mystic, Connecticut, United States Henny Penny Full time

    Job DescriptionAt Henny Penny, we're seeking a highly skilled Assistant Store Manager to join our team. As a key member of our store operations team, you'll be responsible for leading day-to-day store operations in the absence of the General Manager and supporting the General Manager in all aspects of running the store.Key Responsibilities:Review business...

  • Operations Manager

    3 weeks ago

    Mystic, Connecticut, United States CVS Health Full time

    Job Title: Operations ManagerCVS Health is seeking a skilled Operations Manager to join our team. As a key member of the Store Management team, you will play a vital role in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.Key Responsibilities:Support the Store Manager in...

  • Door Greeter

    3 weeks ago

    Mystic Island, New Jersey, United States Forman Mills Full time

    Job Title: Door GreeterAs a Door Greeter at Forman Mills, you will play a vital role in ensuring a positive customer experience from the moment they enter our store.Key Responsibilities:Ensure all customers are properly greeted and directed to the correct area of the store.Verify that all bags are properly checked in and that no opened food or drinks are...

  • Door Greeter

    2 weeks ago

    Mystic Island, New Jersey, United States Forman Mills Full time

    Job Summary: As a Door Greeter at Forman Mills, you will be responsible for ensuring a positive customer experience by providing a warm welcome and directing customers to the appropriate area. This role requires attention to detail and excellent communication skills.Key Responsibilities:Ensure all customers entering the store are properly greeted and...

  • Restaurant Operations Manager

    3 weeks ago

    Mystic, Connecticut, United States Dunkin' Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our team at a Dunkin' franchise location. As a key member of our management team, you will be responsible for directing the overall operation of the restaurant, ensuring exceptional guest service, and managing the financial performance of the store.Key...

  • Sales Associate

    5 months ago

    Mystic, United States Petroleum Marketing Group, Inc. Full time

    COMPANY DESCRIPTION: The Henny Penny convenience stores are operated by Petroleum Marketing Group, Inc. (PMG), a family-owned company. PMG acquired these stores from Hendels, Inc. on October 2, 2018. The sites have served Connecticut (CT) residents since 1949. As part of its fuel distribution business, Hendels, developed a network of gasoline stations over...

  • Customer Service Representative

    3 days ago

    Mystic, Connecticut, United States Petroleum Marketing Group, Inc. Full time

    About the Role:The Sales Associate plays a vital role in providing exceptional customer experiences at Petroleum Marketing Group's convenience stores. As a member of our team, you will be responsible for meeting and exceeding customer expectations on an ongoing basis. This involves working with colleagues to complete tasks related to customer service,...

  • Sales Associate

    3 weeks ago

    Mystic, Connecticut, United States Petroleum Marketing Group, Inc. Full time

    {"Job Title": "Sales Associate", "Job Description": "Job SummaryThe Sales Associate is responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. This role involves working with the sales team to achieve sales goals, maintaining a clean and organized store environment, and performing various tasks to...

  • Sales Associate

    5 months ago

    Mystic, United States Petroleum Marketing Group, Inc. Full time

    COMPANY DESCRIPTION: The Henny Penny convenience stores are operated by Petroleum Marketing Group, Inc. (PMG), a family-owned company. PMG acquired these stores from Hendels, Inc. on October 2, 2018. The sites have served Connecticut (CT) residents since 1949. As part of its fuel distribution business, Hendels, developed a network of gasoline stations over...

  • Sales Associate

    3 weeks ago

    Mystic, Connecticut, United States Henny Penny Full time

    Job OverviewHenny Penny is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.Key ResponsibilitiesProvide excellent customer service, ensuring every customer has...

  • Sales Associate

    2 weeks ago

    Mystic, Connecticut, United States Henny Penny Full time

    Job DescriptionAt Henny Penny, we are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment.Daily Duties:Greet customers and provide a positive...

  • Part Time Sales Team Lead

    2 weeks ago

    Mystic, Connecticut, United States Event Network Full time

    Are you passionate about delivering exceptional retail experiences and working in a fast-paced environment? We are seeking a Part Time Sales Team Lead to join our team at the Mystic Seaport Museum Gift Shops.Key Responsibilities:Provide exceptional guest service and support the store management team in day-to-day operations.Prior retail keyholder,...

  • Key Holder Team Lead

    2 weeks ago

    Mystic, Connecticut, United States Fatface Corporation Full time

    Job DescriptionThe Role: KeyholderKey Responsibilities:Proactively manage the performance of yourself and the team across all business KPIs.Deliver the successful implementation and maintenance of the brand proposition in your store.Drive and role model customer service standards to exceed customer expectations and meet customer service KPI measures.Help...

  • LPN Licensed Practical Nurse Assisted Living Position

    2 weeks ago

    Mystic, Connecticut, United States Masonicare Corp Full time

    Job DescriptionMasonicare Corp seeks a skilled LPN to provide nursing care for residents in our Assisted Living unit.Responsibilities:Contribute to resident care and service plans by collecting data and participating in regular care planning meetings.Communicate and collaborate effectively with residents, families, colleagues, and other healthcare team...

  • LPN Licensed Practical Nurse Assisted Living Position

    3 weeks ago

    Mystic, Connecticut, United States Masonicare Corp Full time

    Job DescriptionMasonicare Corp seeks a skilled LPN to provide nursing care for residents in our Assisted Living and Memory Care unit.Responsibilities:Contribute to resident care and service plans by collecting data and participating in regular care planning meetings.Communicate and collaborate effectively with residents, families, colleagues, and other...

  • LPN Licensed Practical Nurse Assisted Living Position

    2 weeks ago

    Mystic, Connecticut, United States Masonicare Corp Full time

    Job DescriptionMasonicare Corp seeks a skilled LPN to provide nursing care for residents in our Assisted Living / Memory Care Unit.Key Responsibilities:Contribute to resident care and service plans by collecting data and participating in regular care planning meetings.Communicate effectively with residents, families, colleagues, and other healthcare team...

  • LPN - Home Care - Nights

    5 days ago

    Mystic, United States MASONICARE Full time

    LPN Licensed Practical Nurse Assisted Living (NIGHT SHIFT) Masonicare at Mystic - Mystic, CT ASSISTED LIVING / MEMORY CARE UNIT** Under the supervision of a SALSA, provides nursing care for a select group of residents by providing supportive and restorative care, teaching and collaborating in the implementation of the resident services plan. Contributes...

  • LPN Licensed Practical Nurse Assisted Living

    4 weeks ago

    Mystic, United States MASONICARE Full time

    LPN Licensed Practical Nurse Assisted Living (NIGHT SHIFT) Masonicare at Mystic - Mystic, CT Day Shift - 32 hours per week **ASSISTED LIVING / MEMORY CARE UNIT** Under the supervision of a SALSA, provides nursing care for a select group of residents by providing supportive and restorative care, teaching and collaborating in the implementation of the...