Customer Service Representative

3 weeks ago

Farmington Hills, United States Activ8 Recruitment & Solutions Full time

A global automotive parts manufacturing company is currently seeking a motivated Customer Service Representative to support their office in the Farmington Hills, Michigan area. The ideal candidate will have at least 2 to 3 years’ work experience in customer service and logistics operations, and a positive, team-oriented mindset. This is a full-time, direct hire position.


Customer Service Representative Responsibilities Include:

  • Act as point of contact for customers regarding order status, logistics tracking, questions and issues, etc. via phone and email
  • Receive and process purchase orders, and update logistics information and sales activity in the company system(s)
  • Assist with product pricing and provide quotations to customers
  • Interface with other internal departments and external suppliers (both domestic and international) to ensure timely delivery of products
  • Maintain documentation of ISO / IATF requirements to ensure consistent compliance to quality standards
  • Other duties as assigned


Customer Service Representative Requirements Include:

  • Associate’s degree in a business-related field preferred, OR equivalent work experience
  • At least 2-3 years' work experience in customer service, logistics, or inside sales, preferably in a manufacturing environment
  • Knowledge of international logistics / import and export / customs requirements is a plus
  • Strong computer skills and experience in Microsoft Office applications
  • Good communication and collaboration ability in a multicultural environment
  • Strong problem-solving and time management skills
  • While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 25 pounds, lift in excess of 25 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision.



Direct applicants only. We do not accept any resumes from any third-party organizations or other recruiters.


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Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been one of the leading recruiting firms in North America when it comes to working with Japanese Businesses for over 20 years. Our services are based on the needs of our clients, and we connect them with qualified candidates in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, and Oil & Gas industries. With the recent expansion to California and the NYC/NJ area, our coastal offices have started working with clients in the Banking, Finance, and Entertainment Industries. We like to take the approach of working one on one with each of you to ensure that we have the best understanding of your background and what it is you are looking for in a career.


www.activ8usjp.com >>> Click "Job Seekers" to see more jobs


We screen ALL Candidates to verify the validity of each applicant with criminal background / Social Security verification - some positions require drug screening and vehicle driving reports. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.

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