Customer Solutions Specialist
2 weeks ago
Customer Service Representative
Responsible for maintaining sustainable customer relations and preparing all customer requests (i.e. solution selling, order entry, quotation, order status, sample requests, shipment tracking data, misc. requests, reporting and projects, daily internal and external follow-up on open items). This position will also share responsibility for managing customer projects and house accounts with the other members of the Sales Team.
Primary Duties and Responsibilities
- Ability to develop and maintain relationships with assigned accounts which maintain customer satisfaction and goodwill toward SPG and its entire team members.
- Work directly with our sales staff on pricing, specifications, customer follow up and various other duties.
- Work closely with production, shipping and outside vendors on a daily basis to ensure the needs of our company and our customers are being fulfilled.
- Administer, support and complete all incoming requests from customers via phone, email, fax or mail.
- Process and acknowledge all orders received usually via phone, fax, EDI, e-mail or mail within a 24-hour period after receipt of the order.
- Advise customers and sales team members of order and new project status (on-time and late deliveries) and shipment tracking.
- Prepare quotations for new and existing products within 48 hours or less after receipt of an RFQ form.
- Ensure that all quotes and new orders reviewed more than 3 months prior are updated/re-quoted and approved prior to any new purchase order being entered into the system.
- Communicate significant problems concerning customer orders, quotes, projects or miscellaneous issues appropriately
- Follow all applicable ISO procedures.
- Cross train on all customers and markets.
- Completes other various duties as assigned or required by management.
Job Qualifications
- Excellent communication skills via telephone, e-mail and written correspondence.
- Self-motivated, strong interpersonal and leadership skills.
- Ability to multi-task, manage time and prioritize tasks based on customer needs.
- Ability to maintain accuracy in a fast paced environment.
- Analytical aptitude; excellent problem solving skills.
- 3-5 years of customer service experience. (Manufacturing Experience Preferred)
- Computer literacy is a must (Microsoft Outlook, Excel, Word; Salesforce)
- Ability to work overtime on occasion, perhaps with short notice.
- College Degree Preferred
-
Customer Solutions Specialist
3 days ago
Mount Pleasant, United States WK Solutions Inc. Full timeJob DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...
-
Customer Solutions Specialist
2 weeks ago
prairie, United States Spectrum Plastics Group, A DuPont Business Full timeCustomer Service RepresentativeResponsible for maintaining sustainable customer relations and preparing all customer requests (i.e. solution selling, order entry, quotation, order status, sample requests, shipment tracking data, misc. requests, reporting and projects, daily internal and external follow-up on open items). This position will also share...
-
Customer Solutions Specialist
2 weeks ago
prairie, United States Spectrum Plastics Group, A DuPont Business Full timeCustomer Service RepresentativeResponsible for maintaining sustainable customer relations and preparing all customer requests (i.e. solution selling, order entry, quotation, order status, sample requests, shipment tracking data, misc. requests, reporting and projects, daily internal and external follow-up on open items). This position will also share...
-
Customer Solutions Associate
51 minutes ago
Eden Prairie, Minnesota, United States Spectrum Plastics Group, A DuPont Business Full timeAbout the RoleSpectrum Plastics Group, A DuPont Business, is seeking a highly skilled Customer Solutions Specialist to join our team. In this role, you will be responsible for maintaining sustainable customer relations and ensuring seamless execution of customer requests.Key ResponsibilitiesDevelop and maintain relationships with assigned accounts to...
-
Customer Solutions Specialist
3 days ago
Pleasant Grove, United States Holt of California Full timeJob DescriptionJob DescriptionHolt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, rent and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.THIS POSITION IS LOCATED IN PLEASANT GROVE CA.POSITION SUMMARYThe Customer Solutions...
-
IT Manufacturing Solutions Analyst
1 month ago
Pleasant Prairie, Wisconsin, United States HARIBO of America Full timeJob Title: IT Manufacturing Solutions AnalystJob DescriptionHARIBO of America is seeking a highly skilled IT Manufacturing Solutions Analyst to join our team in Pleasant Prairie, WI. As a key member of our IT organization, you will be responsible for providing technical expertise and support for our manufacturing operations.Key Responsibilities:Provide...
-
Service Sales Specialist
1 month ago
Eden Prairie, Minnesota, United States MTS Systems Full timeJob OverviewMTS Systems is seeking a skilled Service Sales Specialist to join our team. As a Service Sales Specialist, you will be responsible for generating sales of MTS service contracts and other services within the assigned territory/region to achieve volume and profitability targets.Key Responsibilities:Develop and implement a customer contact plan to...
-
Customer Care Specialist
1 month ago
Eden Prairie, United States Agiliti Health, Inc. Full timePOSITION SUMMARY Provides outstanding service to customers; resolves product or service problems; attracts new potential and increased activity from existing customers and maintains accurate customer data throughout the entire order process. PRIMARY OBJECTIVES AND RESPONSIBILITIES Provides comprehensive corporate contact with customers by utilizing an...
-
Senior Customer Service Associate
1 month ago
prairie, United States Banner Solutions Full timeSummaryThe Senior Customer Service Associate is responsible for handling inbound customer inquiries via phone and email. This role is pivotal in delivering superior customer experiences through effective communication, product knowledge, and problem-solving abilities. ResponsibilitiesHandle inbound phone calls from customers regarding pricing, product...
-
Security Specialist
1 month ago
Pleasant Prairie, Wisconsin, United States GardaWorld Full timeAbout the Role:GardaWorld is seeking a skilled Security Specialist to join our team. As a Security Specialist, you will be responsible for observing and surveying the area, providing reporting on activity at your assigned location, and providing rapid response in critical situations.Key Responsibilities:Observe and survey the area to identify potential...
-
Document Control Specialist
4 weeks ago
Eden Prairie, Minnesota, United States Collagen Solutions Full timeJob Title: Document Control SpecialistJob Summary:We are seeking a skilled Document Control Specialist to join our team at Collagen Solutions. The successful candidate will be responsible for developing, updating, and improving quality and regulatory affairs processes.Key Responsibilities:Learn and become proficient in the Soft Expert System used for...
-
Customer Service Specialist
2 weeks ago
Pleasant Prairie, Wisconsin, United States Fossil Full timeThe Sales Associate plays a pivotal role in delivering an exceptional customer experience at Fossil. This entails aligning daily tasks with business objectives to successfully achieve sales goals, while fostering teamwork and a positive retail environment.Key responsibilities include:Aligning daily tasks with business objectives to drive sales...
-
Social Media Specialist
2 weeks ago
Pleasant Prairie, United States Gorman & Company Full timePosition: Social Media Specialist Location: Kenosha, WI Job Id: 1240 of Openings: 1 Social Media Specialist Gorman and Company is looking for a part time Social Media Specialist to help promote The Brewhouse Inn & Suites in Milwaukee, WI and The Stella Hotel and Ballroom in Kenosha, WI. As the Social Media Specialist, you will be responsible for curating...
-
Customer Account Specialist
7 months ago
Eden Prairie, United States C.H. Robinson Full timeDo your friends describe you as a people person? Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to t Account Specialist, Customer Experience, Specialist, Operations, Customer Engagement, Retail, Account
-
Cash Applications Specialist
4 weeks ago
Pleasant Prairie, United States Uline Full timeCash Applications SpecialistCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158Do you thrive on accuracy and enjoy working with numbers? Uline is looking for a Cash Applications Specialist to join our Finance team. In this role, you'll play a crucial part in ensuring seamless financial transactions and maintaining account accuracy for our...
-
Senior Supplier Quality Specialist
8 hours ago
Pleasant Prairie, United States Uline Full timeJOB REQUIREMENTS: Senior Supplier Quality Specialist Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 High-quality people and high-quality products. That\'s what you\'ll find when you join Uline as a Senior Supplier Quality Specialist. In this role, you\'ll become a quality expert in your owned product lines, ensuring they stand up to...
-
Anesthesia Equipment Specialist
19 hours ago
Pleasant Prairie, Wisconsin, United States 135 Aurora Health Care Southern Lakes, Inc. Full timeEmbark on a rewarding career as an Anesthesia Equipment Specialist with Advocate Health, where you will play a vital role in ensuring the smooth operation of our operating rooms.About the RoleWe are seeking a highly skilled and detail-oriented individual to join our team. As an Anesthesia Equipment Specialist, you will be responsible for setting up and...
-
Magnetic Resonance Imaging Specialist
35 seconds ago
Pleasant Prairie, Wisconsin, United States AMN Healthcare Allied Full timeJob Title: Magnetic Resonance Imaging SpecialistWe are seeking a highly skilled MRI Technologist to join our team for a 13-week assignment in Wisconsin.About the AssignmentDuration: 13 weeksShift: 10 hours per dayHours per week: 40The successful candidate will have experience working with Siemens 1.5 and 3T MRI scanners and will be responsible for performing...
-
Customer Care Specialist
1 month ago
Eden Prairie, MN, United States Securitas Electronic Security Full timeSecuritas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience....
-
Housing Stability Specialist
1 month ago
Pleasant Hill, California, United States Hope Solutions Full timeCompany Overview: Hope Solutions is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Our mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly...