Call Center Supervisor

4 weeks ago


Morris Plains, United States SilverSearch, Inc. Full time

Call Center Supervisor position is available that is a FULL TIME opportunity that is requiring 2 days onsite/week in Parsippany, NJ.


Some highlights of the role -

-Candidates must have experience working in a medical or dental call center environment.

-Hires, coaches and develops Customer Service Agents (CSA’s) to respond to customer questions regarding claims, benefits, website and mobile app.

-Ensures CSA’s understand and comply with all call center objectives, performance standards, and policies.

-Answers agent questions regarding, policies, procedures, best practices or difficult calls, and handles difficult calls from providers, group administrators or members as well as complaints and performs modifications as required



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