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Language Consultant

2 months ago

Philadelphia, United States KTek Resourcing Full time

Position Summary:

We are looking for a Natural Language Processing Analyst to join our Professional Services Team. Our NLP Analysts play a crucial role in creating intuitive and intelligent experiences across multiple text and voice channels. NLP Analysts use established NLP tools and features to support conversational experiences that drive business outcomes.

NLP Analysts work on collaborative project teams with conversation designers, business analysts, solution architects, and developers to deliver custom solutions. NLP Analysts interact directly with customers to analyze business objectives, advocate for NLP solutions, and offer mentorship and training that will enable customers to manage their own applications.



RESPONSIBILITIES

Research and analyze the scope of intents within the linguistic and technical dimensions of bot's capabilities

Establish intent and entity scopes

Identify training needs/ gaps

Collaborate with design and development teams to ensure NL performance supports positive UX

Define the approach towards using specific platform features to service the needs of business use cases

Clean, label, and prepare training data

Create and maintain testing data sets to verify NLU performance

Analyze chat/call history and optimize intent/entity training

Debug the bot behavior and fix NL issues

Create intent/ entity accuracy reports


MUST HAVE SKILLS

Excellent written and spoken communication skills

An appreciation for constant learning and solutioning

A willingness to take on challenges that are not clearly defined

Strong customer relationship management skills

Understanding of User Experience principles and techniques

Hands-on experience with chatbots and voice assistants

Background in linguistic analysis of conversational language

Ability to explain complex concepts to a diverse audience and advocate for solutions that optimize the capabilities of the Kore.ai platform

Familiarity with G-Suite, Office 365, and collaboration tools like MS Teams and Slack



OTHER SKILLS WE'D APPRECIATE

Training in computational linguistics. Knowledge of deterministic and probabilistic models.

Experience building ML model data sets.

Experience in data analysis. Including cleaning, classification and labeling.

Experience fine tuning ASR and TTS models, background in speech acoustics.

Well versed in prompt engineering and LLM fine-tuning.

Programming capabilities in JavaScript & Python.

Expert users of Kore.ai XO, Dialogflow, Rasa and other chatbot platforms.

An understanding of text processing pipelines


EDUCATION QUALIFICATIONS

Bachelor’s degree in computer science, Computational Linguistics, or related field plus 1-3 years’ professional experience

Master’s degree in computer science, Computational Linguistics, or related field preferred.