Supply Chain Digital Change Management Lead

4 weeks ago

Atlanta, United States CHEP Full time

Position Purpose

The supply chain change management lead manages the change associated with Digital projects/initiatives (More specifically serialization) and plays a key role in building change management capability within the supply chain US digital programs.


Scope

North American Supply chain

  • Willingness to travel across North America is required as needed to support the business effectively. This could include but is not limited to site visits and business/team meetings.


Measures

  • Business value delivery from improved change management
  • Successful delivery of change initiatives within area of responsibility


Major/Key Accountabilities

  • Assess the impacts of the change implementation across multiple dimensions including people, processes, systems, culture and organization
  • Design appropriate change management strategies and plans to reduce resistance, drive adoption and increase benefits realization
  • Implement the change management approach and plan
  • Support the design, development, delivery and management of communications and training
  • Develop measures and controls to help ensure successful implementation of changes
  • Assess business readiness for change and coach the supply chain to prepare for change
  • Coach managers and leaders on their role in delivering change successfully
  • Coach individuals to help them adapt to change
  • Conduct quality assurance reviews on in-flight change initiatives to assess change management delivery or diagnose issues
  • Build change management capability across project team within scope
  • Support continued adoption and improvement of the Brambles Change Framework

Challenges/Problem Solving

  • People – High collaboration
  • Process change – Waste nothing
  • Ambiguity and unknowns in the program – Be agile
  • Planning to ambitious deadlines
  • Complexity of program of works

Authority/ Decision Making

  • Ownership of Change Management deliverables for specific change initiatives


Key contacts

Internal/External

  • Serialized Project Leader
  • Operations Manager – New Products
  • Change management lead S+
  • Serialization Operations Project Manager
  • Engineering project managers S+
  • Global workstream and function leads S+
  • Plant operations
  • North American & global supply chain contacts
  • North America core S+ project team
  • Suppliers


Qualifications


Essential Qualifications

  • Change management


Desirable Qualifications

  • Behavioral Coaching certification or equivalent.
  • Project Management certification or equivalent.


Experience

Essential

  • 3 years’ experience of working at the heart of project or function change management, of which at least 1 year spent leading a change workstream or initiative
  • End-to-end experience of designing and delivering change and embedding into business as usual

Skills and Knowledge

  • A solid understanding of change management methodologies, tools and techniques and how to apply them effectively
  • Expertise in how people experience change at an individual level and the journeys that different people go on when experiencing change
  • Strong stakeholder management skills – can demonstrate evidence of developing and maintaining strong and effective relationships with internal stakeholders at all levels in an organization
  • Can facilitate the process of developing a change vision and strategy
  • Flexible and adaptable; able to work in ambiguous situations
  • Excellent coaching skills
  • Excellent communication skills, both written and verbal
  • Strong SharePoint and PowerPoint skills


Languages

Essential

English

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