Sr. Customer Supply Chain Specialist
4 weeks ago
SUMMARY
The Sr. Customer Supply Chain Specialist is responsible for a portfolio of retail customer accounts that have a significant impact to Kids2 performance. The Sr. Customer Supply Chain Specialist is the customer-advocate within the Kids2 Global Chain Operations who demonstrates a commitment to developing and maintaining customer relationships through superior customer service within the order-to-cash process.
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
- Manages customer orders through the Kids2 supply chain to shipment and delivery to customer.
- Routinely works with key internal customer stakeholders like replenishment, warehousing, compliance, and inventory to ensure customer is receiving highest levels of service.
- Monitors status of all open orders to ensure on-time and in-full delivery.
- Provides the customer proactive communication regarding order status, logistics issues and action plans meeting customer expectations for order delivery. Ensures the sales team and other stakeholders are aligned and informed as needed.
- Collaborates with peers to determine the best solutions to support overall customer needs. This includes requesting later arrival dates, completing order updates to meet compliance requirements, and proactively actioning master data needs.
- Assists in the implementation of customer specific programs in conjunction with Sales, Marketing, Warehousing, and key customer contacts.
- Develops relationships and contacts with key customer's supply chain and replenishment organizations. Maximizes meeting with key customers to ensure Kids2 supply chain is aligned to meet customer needs and initiatives.
- Analyzes customer service levels for on-time order processing and on-time delivery to customer measures & develops action plans to achieve service level goals. Provides trend analysis of performance, root cause of issues and develops recommendations either internally or to customer for service performance improvement.
- Works with freight carriers and customer transportation team to expedite delivery of orders and determine correct disposition of refused product; works with billing department on any invoicing needs.
- Coordinates the return of refused/discontinued products that insures the most cost-efficient freight rates.
- Ensures the customer and material master data is synchronized within Kids2's systems and is aligned to meet customer expectations.
- Understands customer's supply chain, and initiates efforts to identify and improve results and processes for Kids2 and the customer.
- Analyzes customer data, order size, order frequency, on-time, customer penalties while looking for trends and opportunities to improve results. Presents analysis findings and recommendations to manager and other stakeholders.
- Development and maintenance of Standard Operating Procedure documentation and training materials in support of customer service and order to delivery process.
- Investigates and performs root cause analysis, facilitates issue resolution supporting best in class customer service through efficient sales order processing, on-time delivery facilitation, and accurate invoicing.
- Provides weekly service updates to sales account managers and other stakeholders regarding customer measures and action plans to improve.
QUALIFICATIONS & EXPERIENCE
- Must be highly proficient in Spanish.
- SAP Order to Cash experience required.
- Previous customer service, sales or knowledge of supply chain/logistics in a consumer products or related industry preferred.
- Minimum of 5+ years directly applicable experience in addition to a relevant degree or equivalent
EDUCATION & SKILLS
- B.S. or B.A. degree. (Supply Chain concentration preferred)
- PC literate in Microsoft Office suite of products. Advanced level Excel skills
- SAP Order to Cash
- Excellent written and verbal communication skills
- Strong organization and planning skills
- Strong problem solving and analytical skills.
- Ability to work independently receiving minimal guidance on daily activities.
- Demonstrate leadership skills.
- Knowledge of supply chain/logistics in a consumer products or related industry preferred.
- Ability to build effective working relationships across functional areas.
- Highly motivated and capable of working in a fast-paced environment.
- Excellent interpersonal skills
- Strong customer focus
- Ability to demonstrate logical thinking in the analysis of data from multiple sources.
- Ability to stay on task with independent work and as a leading participant on team assignments.
- Innovative thinker with ability to solve problems creatively.
- High level of curiosity to ask questions, understand big picture, and challenge status quo and ability to adjust focus.
WORK ENVIRONMENT
- In office 3 days per week.
-
Sr Analyst Supply Chain Systems
3 weeks ago
Atlanta, United States HD Supply Canada, Inc Full timeSr Analyst Supply Chain Systems page is loaded Sr Analyst Supply Chain Systems Apply locations Atlanta-GA-US time type Full time posted on Posted Yesterday job requisition id R24000290 Job Summary Responsible for using a variety of methods and tools to contribute to the planning, design, and implementation of new or updated supply planning processes,...
-
Sr. Customer Supply Chain Manager
1 month ago
Atlanta, United States Koch Industries Full timeDevelop and lead strategic supply chain customer initiatives and improvements that support sales growth, create value, and provide an enhanced customer experience. Act as an owner and proactively develop and lead programs and initiatives with minimal Supply Chain, Supply Chain Manager, Manager, Customer Experience, Manufacturing, Customer, Supply
-
Senior Supply Chain Solutions Engineer 1
3 weeks ago
Atlanta, United States GXO Logistics Supply Chain, Inc. Full timeLogistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a...
-
Senior Supply Chain Consultant
2 weeks ago
Atlanta, United States Bricz Full timeJob DescriptionJob DescriptionSalary: Sr. Supply Chain ConsultantAbout BriczBricz is a next-generation supply chain consulting company based in Atlanta, GA. We are a mix of enterprising supply chain leaders and meticulous execution specialists with a passion for the supply chain. Today, we are a trusted Supply Chain Value Partner for several Fortune 500...
-
Senior Supply Chain Consultant
3 weeks ago
Atlanta, United States Bricz Full timeJob DescriptionJob DescriptionSalary: Sr. Supply Chain ConsultantAbout BriczBricz is a next-generation supply chain consulting company based in Atlanta, GA. We are a mix of enterprising supply chain leaders and meticulous execution specialists with a passion for the supply chain. Today, we are a trusted Supply Chain Value Partner for several Fortune 500...
-
Senior Supply Chain Consultant
2 weeks ago
Atlanta, Georgia, United States Bricz Full timeJob Description Job DescriptionSalary:Sr. Supply Chain ConsultantAbout BriczBricz is a next-generation supply chain consulting company based in Atlanta, GA. We are a mix of enterprising supply chain leaders and meticulous execution specialists with a passion for the supply chain. Today, we are a trusted Supply Chain Value Partner for several Fortune 500...
-
Senior Supply Chain Consultant
3 weeks ago
Atlanta, Georgia, United States Bricz Full timeJob Description Job DescriptionSalary:Sr. Supply Chain ConsultantAbout BriczBricz is a next-generation supply chain consulting company based in Atlanta, GA. We are a mix of enterprising supply chain leaders and meticulous execution specialists with a passion for the supply chain. Today, we are a trusted Supply Chain Value Partner for several Fortune 500...
-
Supply Chain Analyst
3 days ago
Atlanta, United States HD Supply Holdings, Inc. Full timeFacilitates the flow of materials through the supply chain. Develops new tools and processes to support supply chain goals and objectives, including creating metrics and monthly supplier scorecards. Partners with management to improve supply chain pe Supply Chain, Supply Chain Analyst, Analyst, Forecasting, Support, Transportation, Supply
-
Sr Analyst Supply Chain Systems
3 weeks ago
Atlanta, United States HD Supply Full timeJob Summary Responsible for using a variety of methods and tools to contribute to the planning, design, and implementation of new or updated supply planning processes, execution, and reporting systems. Provide timely, consistent, relevant, and actionable data analyses in support of key supply chain initiatives. Support multiple short- and long- term...
-
Sr Analyst Supply Chain Systems
2 weeks ago
Atlanta, United States HD Supply Full timeJob Summary Responsible for using a variety of methods and tools to contribute to the planning, design, and implementation of new or updated supply planning processes, execution, and reporting systems. Provide timely, consistent, relevant, and actionable data analyses in support of key supply chain initiatives. Support multiple short- and long- term...
-
Supply Chain Specialist
2 weeks ago
Atlanta, United States Compunnel Inc. Full timeJob Title: Supply Chain SpecialistJob Location: Atlanta, GAPay Rate: $21.00/hr [Weekly Pay]Shift Timings: 08:00 AM to 04:00 PM [Monday to Friday]Contract Duration: 06 Months [Temp-To-Hire]Job Description:Daily research and resolve freight payment questions & issues regarding in-process invoices, rates, aged bills.Provide support to sites and carriers on...
-
Supply Chain Specialist
2 weeks ago
Atlanta, United States Compunnel Inc. Full timeJob Title: Supply Chain SpecialistJob Location: Atlanta, GAPay Rate: $21.00/hr [Weekly Pay]Shift Timings: 08:00 AM to 04:00 PM [Monday to Friday]Contract Duration: 06 Months [Temp-To-Hire]Job Description:Daily research and resolve freight payment questions & issues regarding in-process invoices, rates, aged bills.Provide support to sites and carriers on...
-
Inventory Specialist Sr
2 weeks ago
Atlanta, United States Grady Health System Full timeJOB DESCRIPTION SUMMARY The Senior Inventory Specialist maintains an adequate level of supplies in all areas serviced by Supply Chain Operations. This includes: stocking and restocking, picking supplies, staging orders, delivery of supplies, par level maintenance, code cart and respiratory box maintenance. This position provides subject matter expertise to...
-
Inventory Specialist Sr
2 weeks ago
Atlanta, United States Grady Health System Full timeJOB DESCRIPTION SUMMARY The Senior Inventory Specialist maintains an adequate level of supplies in all areas serviced by Supply Chain Operations. This includes: stocking and restocking, picking supplies, staging orders, delivery of supplies, par level maintenance, code cart and respiratory box maintenance. This position provides subject matter expertise to...
-
Supply Chain Director
6 days ago
Atlanta, United States Dior Full timePosition This position will define Supply Chain & Logistics strategy at country level in accordance with the global vision, lead the Distribution & Logistics team and CARE services team to enable business development with appropriate service levels, optimized costs, and inventory level, achieved corporate social responsibility goals. Job...
-
Supply Chain Director
2 days ago
Atlanta, United States Brett Fisher Group - Search Consultants Full timeWhy Join?Our client is a leading manufacturer and distributor of medical devices with a focus on anesthesia and respiratory products. Every year they acquire, license, and launch several new innovative products to market. They sell to over 105 countries and have operations in 12 countries and in-house manufacturing overseas. The Director of Supply Chain is a...
-
Supply Chain Director
5 days ago
Atlanta, United States Dior Full timePosition This position will define Supply Chain & Logistics strategy at country level in accordance with the global vision, lead the Distribution & Logistics team and CARE services team to enable business development with appropriate service levels, optimized costs, and inventory level, achieved corporate social responsibility goals. Job responsibilities...
-
Supply Chain Director
1 week ago
Atlanta, United States Christian Dior Couture Full timePosition This position will define Supply Chain & Logistics strategy at country level in accordance with the global vision, lead the Distribution & Logistics team and CARE services team to enable business development with appropriate service levels, optimized costs and inventory level, achieved corporate social responsibility goals. Drive the Supply Chain &...
-
Supply Chain Planner
2 weeks ago
Atlanta, United States DSJ Global Full timePosition Overview: The Supply Chain Planner is responsible for managing and optimizing the end-to-end supply chain processes to ensure efficient and effective production, inventory management, and distribution. This role involves forecasting demand, planning inventory levels, coordinating with suppliers, and ensuring timely delivery of products to meet...
-
Supply Chain Planner
2 weeks ago
Atlanta, United States DSJ Global Full timePosition Overview: The Supply Chain Planner is responsible for managing and optimizing the end-to-end supply chain processes to ensure efficient and effective production, inventory management, and distribution. This role involves forecasting demand, planning inventory levels, coordinating with suppliers, and ensuring timely delivery of products to meet...