Information Technology Service Engineer

2 weeks ago


Hayward, United States R&D Partners Full time

Our client is hiring a temporary 2-3 month contract IT Service Engineer to install, deploy, and upgrade laptops, desktops, software, reconfigure systems, and assist with maintenance of user accounts and access. You will act as a first level Helpdesk support and provide excellent customer service in answering tickets. Schedule: M-F 9am-5pm PST.


Responsibilities

  • Support the deployment and maintenance of end-user client workstations and applications.
  • Provides direct support of end-user IT Service initiatives. Provides input to Network and Systems teams on service health and escalated issues. Coordinates technical issues with vendors and internal teams.
  • Responsible for mid-level troubleshooting of any problems relating to workstation, network, or application issues.
  • Takes a leadership role in the planning and execution of IT Service-related projects.
  • Contribute to IT policies and process development using industry best practices.
  • Assist IT Management in creation, maintenance, and delivery of IT Service-related reports.


Qualifications:

  • Bachelor's degree in Computer Science or vocational certification.
  • 3+ years IT experience with on-going skills development.
  • Working knowledge of Microsoft Active Directory, Azure AD, Office 365.
  • Experience with Internet services and general network troubleshooting (PING, DNS, etc.).
  • Working knowledge of Dell & Apple laptop/desktop hardware platforms.
  • Minimum lbs. employee must be able to safely lift: ~50 lbs.
  • Work environment: office, server room.


Pay Rate:

  • $40.00-$45.00/hr


Why Choose R&D Partners?

As an employee, you have access to a comprehensive benefits package including:

  • Medical insurance – PPO, HMO & HSA
  • Dental & Vision insurance
  • 401k plan
  • Employee Assistance Program
  • Long-term disability
  • Weekly payroll
  • Expense reimbursement
  • Online timecard approval


R&D Partners is a global functional service provider and strategic staffing resource specializing in scientific, clinical research & engineering. We provide job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies.


R&D Partners is an equal-opportunity employer.



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