Restaurant Operations Manager
7 days ago
We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Firehouse Subs. The ideal candidate will have a strong background in restaurant management, excellent leadership skills, and the ability to drive sales growth while maintaining high standards of customer service and food quality.
About UsFirehouse Subs is a fast-casual restaurant chain known for its hearty, flavorful subs and commitment to community service. Our company was founded by firefighters who are dedicated to serving quality food while giving back to first responders through our Public Safety Foundation.
Key Responsibilities- Team Leadership: Lead and motivate a team of associates to deliver exceptional customer service and uphold our standards of excellence.
- Shift Operations: Oversee all aspects of restaurant operations during assigned shifts, including opening and closing procedures, ensuring adherence to food safety and sanitation standards, and managing inventory levels.
- Customer Satisfaction: Interact with customers to ensure a positive dining experience, address any concerns or complaints promptly and professionally, and foster a welcoming atmosphere.
- Training and Development: Train new team members on job responsibilities, company policies, and procedures, and provide ongoing coaching and feedback to promote growth and development.
- Sales and Performance Management: Monitor sales performance, analyze trends, and implement strategies to drive sales and meet targets, while controlling costs and maximizing profitability.
- Compliance: Ensure compliance with all local health and safety regulations, as well as company policies and procedures, including cash handling, food preparation, and sanitation practices.
- Previous experience in a supervisory or management role in the restaurant industry, preferably in a fast-paced environment.
- Strong leadership skills with the ability to inspire and motivate a team to achieve goals.
- Excellent communication and interpersonal skills, with the ability to interact professionally with customers and team members.
- Knowledge of food safety and sanitation regulations.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Competitive salary ($60,000 - $80,000 per year)
- Opportunities for advancement and career growth
- Employee discounts
- Positive and supportive work environment
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