Quality Management Specialist
2 weeks ago
Job Title: Quality Management System (QMS) Specialist
Company Name: Cisco
Start Date: 1/13
Interview Process: 1 round interview with Director
Job Duration: 12 months
Location: San Jose, CA
Project Details: As a QMS Specialist, you will be responsible for overseeing and enhancing our Quality Management System to ensure adherence to Six Sigma standards, ISO standards and industry best practices. Your expertise in the semiconductor sector will be crucial in maintaining our commitment to quality and continuous improvement. You will play a pivotal role in developing and refining best practice processes, policies and procedures within our Quality Management System.
Must Have Skills:
- 3-5 years' experience supporting project management, technical support, business process improvement, or a Quality Management System in the semiconductor industry or equivalent
- 3 -5 years' experience utilizing quality concepts, tools (Pareto, Cause & Effect Diagrams, Control Charts) and techniques (Six Sigma, Lean, Benchmarking, Root Cause Analysis) to drive continual improvement.
- Strong knowledge of ISO 9001 ( Standard for managing high quality)
Education/Certification Requirements:
- A four-year degree in Business Management, Industrial Engineering, Quality Management is required.
Additional Details:
- 10% Travel Internationally (Taiwan or Singapore) and domestic (Texas or RTP)
- No travel expected for 6 months
- Team Size: internal team is 13, will interact 200 plus contacts.
- Preferred working time zone is PT - Supporting contacts across multiple timezones.
Day to day responsibilities:
- Participate cross-functionally to plan and formulate comprehensive business processes, supporting procedures and process improvements.
- Perform data mining and analysis to identify trends and metrics related to quality management processes. This includes utilizing tools such as Excel, Power BI, and databases.
- Ability to support the implementation, improvement, and maintenance of the Quality Management System
- Support the creation and maintenance of company documentation, such as quality manuals, procedures, and work instructions.
- Manage the document control process for all internal and external documents, ensuring timely review, approval, and distribution across relevant teams.
- Identify and implement process improvements in quality assurance and document control to boost efficiency, accuracy, and compliance.
- Conduct regular quality audits to ensure compliance with internal procedures, relevant regulatory standards, and industry certifications.
- Lead and support during external quality management systems audit.
- Develop and report on key product and service quality metrics to drive continuous improvement and customer satisfaction
- Stay current with evolving quality standards and regulatory requirements, making necessary adjustments to company processes to maintain alignment.
- Understanding of product, hardware and software development methodologies and be able to audit against them and encourage process improvements within processes.
- Effective communication, presentation, interpersonal, and organizational skills. High emotional intelligence, capable of collaborating and influencing across departments.
- Ability to schedule and perform audit activities, including pre-audit planning, audit execution and evaluation, and post-audit follow-up and recommendations
- Sound written and oral communication skills; and able to deliver clear concise information to a wide range of audiences
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