Sales Support Administrator
2 weeks ago
Job Description:
•Inbound lead follow-up and outbound cold calls and emails.
•Understand customer needs and requirements.
•Maintain accurate and frequent customer information within internal database systems.
•Route qualified opportunities to the appropriate sales executives for further development and closure.
•Qualifying, following up, and tracking sales leads in Salesforce.
•Monitoring inventory levels and ensuring products or services are delivered on time.
•Customer service support, answering customer questions, handling requests, and communicating customer feedback.
•Document sales, quotes, or other business-requested information.
•Receiving and processing purchase orders, tracking orders, and ensuring order and invoice accuracy.
•Perform effective online demos and training for prospects.
•Provide support for customer inquiries, resolve issues, and facilitate the establishment of RMA and warranty returns.
•Perform other duties as directed by immediate manager.
•As we grow, your duties and responsibilities may fluctuate and evolve as circumstances warrant.
Education and/or Experience Required:
•Salesforce or similar CRM experience preferred
•Interpersonal Skills and Communication
•Organizational Skills and Attention to Detail
•Adaptability and Multitasking
•Problem-Solving and Critical Thinking Abilities
•Associate’s or Bachelor’s degree – Preferred but not required
Company Benefits:
•Competitive paid time off, holidays, and floating holidays
•Medical, dental, vision benefits
•Matching 401(k)
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