Salesforce Business Analyst

2 weeks ago

Orlando, United States ClifyX Full time

Job Role : Salesforce Functional Consultant (Salesforce Business Analyst)

Location : Orlando FL

Job Type - Fulltime

H1 transfer Can work


Job description

The Functional Consultant is responsible for business process consulting and delivering quality service and solutions to clients by understanding client needs and implementing a solution that provides successful results and outcomes for the client This position acts as a liaison between technical and nontechnical staff to ensure the solution meets the clients business needs and highest standards

  • Expertise in Salesforce Service, Experience Cloud with proven record on at least 2 salesforce implementations
  • 8 to 10 years of experience in requirements gathering stakeholder management organizing the business needs and creating the roadmap for the team
  • Working experience on end-to-end SDLC for at least 2 implementations
  • Need to have excellent communication both verbal and written Detail oriented with the ability to rapidly learn and take advantage of new concepts and technologies
  • Exposure to the Service Cloud of Salesforce with expertise in configuration , customization on Salesforce
  • Collaborate with team to understand project requirements and translate those requirements into clear and comprehensive user stories
  • Assist planning and coordination to keep the project on track
  • Develop proposed solutions to clients and prospects by articulating approach and strategy as it directly relates to meeting project and business objectives
  • Good exposure to DevOps model of working and knowledge of tools like Copado Azure Devops
  • Understand the intended audiences for the solution purpose of engaging these audiences and validate against objectives and success metrics
  • Communicate any updates of project status and elevate project concerns to Project Manager
  • Provide future looking solutions and recommendations based on forthcoming Salesforce releases
  • Identify internal and project process improvement opportunities
  • Participate in and lead client facing Sprint demos and requirement gathering
  • Well versed with ServiceNow Jira Azure DevOps or any other Scrum framework sprint management tool to manage the user stories and guide the developers and testers on the requirements
  • Manage and maintain a collaborative working relationship with clients and consistently deliver high-quality services
  • Having very good experience in creating wireframe and business process flow diagram

Skills

Salesforce-Architecture

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