Account Manager

7 days ago

Charleston, United States King & Columbus Full time

Company Overview:

King & Columbus is a leading digital marketing agency operating across South Carolina and is a sister-company to The Post and Courier, South Carolina's largest locally-owned media company. At King & Columbus, creativity is at the heart of everything we do. As a leading agency in the industry, we are committed to pushing boundaries and delivering exceptional results for our clients. With a passion for innovation and a dedication to excellence, we inspire meaningful connections and drive success in every project.


Job Description:

The Account Manager position within King & Columbus is both the project manager and daily point of contact for a group of clients, ensuring that client deliverables are met by deadline and that the relationship with the client remains strong. The Account Manager should exhibit a deep understanding of their clients’ business goals, KPIs, and growth objectives. This position takes the lead in daily client communication and oversees meeting cadence for the clients/projects. This position should have a working knowledge of all services offered by King & Columbus and will work closely across departments with various agency colleagues to ensure that their clients are provided top quality work in expected timeframes. This position is heavily client-facing and requires an enthusiastic and proactive individual skilled in building relationships. Performance indicators (KPIs) for this position include client retention rates, project turnaround times, and deadline achievement. This position is hybrid and may be based out of our Charleston or Columbia offices.


Key Responsibilities:

  • Manage new and existing accounts with a focus on delivering first-class customer service, client satisfaction and retention.
  • Collaborate with clients to understand their brand, target audience, and business objectives, translating insights into compelling creative strategies and solutions.
  • Effectively utilize Monday.com to track project deadlines and manage account deliverables.
  • Participate in crafting marketing solutions that meet and exceed our clients’ expectations by delivering the right results at the right time. 
  • Cultivate strong client relationships through proactive communication, strategic guidance, and exceptional service, serving as a trusted advisor and advocate for client needs.
  • Schedule and facilitate recurring touch base calls with client base
  • Facilitate paperwork, such as client information for account set up, data for client profiles, billing adjustments and signing of contracts.
  • Place orders in client billing system
  • Manage ongoing client campaigns by submitting internal insertion orders to set campaigns live, submitting revision tickets, requesting creative, requesting reporting, etc.
  • Request campaign performance reports and share with clients as needed.
  • Assist with rate referrals, product information, billing disputes, insertion orders and other client questions or concerns in a pro-active, positive manner.
  • Assist in managing and completing reports in a timely manner as requested.
  • Assist in preparation of pitch presentations as needed at the request of the Director of Business Development and other agency staff
  • Manage account list’s aging report and all necessary billing collections in partnership with corporate collections team
  • Provide administrative assistance to the agency president, vice president and other agency staff
  • Attend events and networking opportunities on behalf of King & Columbus and sister company The Post and Courier
  • Log and analyze client communication data in HubSpot CRM to enhance client insights and improve service delivery
  • Keep team updated on changes in product or process. Assist in the organization of team information and documents.
  • Perform other duties as assigned


Qualifications:


Education and Experience:

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Minimum of 2-3 years of experience in marketing, communications, account management, sales, etc.
  • Previous agency experience preferred.


Skills and Abilities:

  • Exceptional strategic thinking and problem-solving abilities, with a demonstrated ability to translate client objectives into innovative creative strategies and solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively present ideas and concepts to clients and internal stakeholders.
  • Strong project management skills and attention to detail and organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
  • Strategic mindset, with a passion for driving business results through creative excellence.


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