API Customer Engagement Analyst

Found in: Appcast Linkedin GBL C2 - 3 weeks ago


Washington, United States Catapult Federal Services Full time

***Not Open to C2C***


Clearance: Public Trust

Location: 20% on-site Washington, D.C.


Technical Skills:

  • Customer Experience (CX)
  • Customer Engagement
  • API Management
  • API Testing
  • Developer Engagement


Role Description:

Analyst or senior analyst responsible for setting up and executing API customer support processes in a modernized API platform, including: Assessing and documenting existing support processes in the legacy API platform; identifying areas for improvement between the legacy and modernized platform customer support processes; managing content on customer-facing developer portal, including YAML specs, API catalogue, announcements, and developer/integration tools; working directly with developers and other customers/stakeholders integrating with the APIs.



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