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Field Technician

1 month ago

Elmhurst, United States Chicago Communications LLC Full time

Chicago Communications, LLC located in Elmhurst, Illinois, seeks a highly qualified, motivated individual to fill an open, full-time position of Field Technician.  


The Field Technician position reports to the Service Supervisor and is responsible for repairing Motorola mission-critical wired and wireless network communications equipment around the Tri-State area.  


Candidates should possess strong analytical, problem-solving, and communication skills. Candidates should also be capable of taking initiative and working independently, as well as working in a team environment. Additionally, candidates should have a minimum of an associate’s degree in electronics, computer technology, networking, or a related field or at least two years of experience working in the wireless communications, computer, or networking field. On-the-job training will be supplied as well as further system-specific training will be given. 


Essential Job Functions:

• Taking and responding to field service calls in a timely manner

• Meeting with customers at times to discuss issues and resolutions related to their service call

• Communicating regularly with Dispatch regarding the repair and escalating support where needed

• Utilizing problem-solving skills to diagnose the problem properly

• Ensuring service issues are fully resolved and customer confirmation of resolution before leaving the site

• Maintaining and submitting proper and complete repair records

• Performing any other duties as assigned by the Service Supervisor, Service Director, or Management


Job Requirements:

• Ability to work 40 hours per week

• Ability to work overtime if needed

• Ability to periodically travel with overnight stay(s).

• Available to be in 24x7 on-call rotation

• Joining I.B.E.W. Local Union #134

• A valid driver’s license with a good driving record

• Must clear a background check and drug screen

• Proficiency in the English language, including proper usage, spelling, punctuation, and grammar

• Ability to understand networking

• Knowledge of basic electrical systems

• Strong analytical and problem-solving skills

• Ability to learn using test equipment

• Ability to follow written and verbal instructions

• Ability to follow company policies and procedures

• Ability and openness to learn new technologies and applications

• Efficiency working with computers and computer software/data entry programs (e.g. Windows, Microsoft Office, etc.)


Benefits:

• Great working environment

• Factory training

• On the Job Training

• Company vehicle as required

• 401K/Retirement Plan

• Medical/Dental Insurance

• Life Insurance

• Ten Paid Holidays

• Paid Sick / Personal Business Days

• Paid Vacation

• Flexible Benefits

• Uniform shirts/outerwear


Compensation:  

• Competitive hourly wage (based on experience)