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Manager, Programs and Member Services

3 months ago

West Palm Beach, United States Resource 1 Full time

My client is looking for a Manager to oversee the programs and member services. This position requires a self-starter that has a "can-do" attitude and is self-sufficient in managing multiple tasks.


This person would need to travel to all in state, and out-of-state events when necessary, including nights and weekend as needed. Majority of the travel would be in FL but there will be out of state travel also.


Events & Programs

  • Manage all aspects of programming, logistical support, agenda planning & execution, fundraising, sponsorship, site selection and speaker management
  • Develop detailed event plans, timelines, and budgets, ensuring all events are delivered within scope and budget
  • Staff lead for working with third party event management partners on designated events, such as an annual Conference
  • Work with Marketing to create content-based advertising materials
  • Manage and negotiate event-related contracts
  • Manage collateral at off site storage facilities


Manage Chapter Leadership Teams

  • Create a SOP for producing events and outline the support needed from staff and volunteers to produce events
  • Manage or create all tangible items needed to produce events and have a marketing presence
  • Provide support, resources, and serve as the point of contact for all chapter volunteers
  • Support chapters through direct and consistent communication using virtual networks, online platforms, and/or in-person meetings
  • Arrange regular meetings to engage and motivate all 7 chapters to produce high-quality events that provide value to our members
  • Manage lists for sponsor prospects, volunteer rosters,, student rosters, and community partners


Member Relations

  • Develop initiatives which enhance the member experience, such as new member onboarding, member outreach, and proactive, regular communication for new and tenured members.
  • Act as a professional representative of the organization at meetings, events, and public functions.
  • Build and maintain strong relationships with stakeholders, partners, and the community to enhance the organization's visibility and reputation.
  • Communicate the organization's mission, values, and goals effectively to diverse audiences.
  • Gather feedback from event participants and stakeholders to improve future events and outreach efforts.
  • Participate in networking activities to promote the organization and identify opportunities for collaboration and growth.


Education and Experience:

  • Bachelor's Degree required
  • Five plus years of relevant job experience
  • Proven success in meeting and exceeding performance goals
  • Knowledge of Florida's life sciences industry and related stakeholders
  • Marketing proficiency in program promotion, stakeholder communications and analysis of program effectiveness (preferred)


Job Knowledge and Skills:

  • Strong performance orientation and skillful strategic thinking to establish clear expectations and continuously measure performance.
  • Ability to work through stringent deadlines with acute attention to detail is required. Maintains focus on priorities.
  • Self-starter with the ability to manage time effectively.
  • Demonstrated excellence in both oral and written communications with internal and external stakeholders.
  • Knowledge of sponsor cultivation techniques.
  • Displays a high degree of integrity and confidentiality.
  • Ability to coordinate all aspects of an event or conference including - logistics, correspondence, financial reports, and produced materials.
  • Ability to coordinate with and lead a team of volunteers.
  • Ability to connect with others and forge strong relationships.
  • Proficiency in Microsoft Office, email, social media, marketing software programs (such as Survey Monkey, Constant Contact, etc.), project management software and databases.
  • Proficiency in design software programs, such as Canva, lnDesign, Adobe etc. (preferred)