Information Technology Support Analyst
3 weeks ago
Job Overview:
We are seeking a dedicated and detail-oriented IT Support Analyst to join our dynamic IT team. In this role, you will be responsible for ensuring the smooth delivery of IT services and support to our clients, both onsite and remotely. In Washington DC and the surrounding area. You will play a crucial role in onboarding new clients, maintaining system integrity, and providing ongoing technical support.
OMNI's IT service capabilities include Managed Services, Cybersecurity, Professional Services, Cloud, vCIO and vCISO consulting. We have a customer-focused organization which empowers its employees to exceed customers’ expectations. OMNI is known for the great care we take with clients and employees alike. We aim to promote from within and foster a culture of teamwork and collaboration. We offer a full benefits package and rewarding compensation.
Service Delivery Responsibilities:
· Client Onboarding and Documentation: Provide onsite service delivery for new clients, documenting detailed information about their IT environment, including network infrastructure.
· Installation of Tools: Install and configure all necessary remote support tools to facilitate efficient service delivery.
· System Monitoring: Perform daily checks of relevant dashboards for all Managed Service customers to ensure optimal performance.
· Project Support: Assist in the delivery of IT projects, providing technical support as needed.
· Standard Operating Procedures: Create and maintain SOPs for common operational tasks to enhance team efficiency and ensure consistent service quality.
· Reporting: Generate and review monthly reports to confirm that all clients are receiving the services they have subscribed to.
· Audits: Conduct weekly audits of client tickets, system checks, and tool reviews to ensure that all components are functioning correctly.
· Ticket Handling: Provide support for tickets escalated from the Helpdesk, ensuring prompt and effective resolution.
· Helpdesk Documentation: Supply detailed documentation to the Helpdesk regarding specific client requests to facilitate a smooth support experience.
· Interaction Logging: Log all customer interactions in detail, including information on issues and their resolutions.
· Customer Support: Take ownership of customer help requests, ensuring timely and thorough completion to achieve customer satisfaction.
· Technical Support: Serve as the primary help desk contact for our clients, providing comprehensive IT, technical, and desktop support.
· Hardware and Software Management: Install, maintain, and upgrade workstation, server, cloud services, and peripheral hardware and software as required.
Qualifications:
Technical Experience:
· Experience with ConnectWise is a plus.
· Experience with System Automation and remote control is highly desirable.
· Microsoft 365 Certified: Administrator Expert is highly desirable.
· Experience with Troubleshooting Windows, and Mac OS
· CompTIA Network+ and CompTIA Security Plus
· Familiarity with virtualization technologies like VMWare or Hyper-V.
· Experience with cloud platforms such as AWS, Google Cloud, or Azure.
· Security certifications like CompTIA Security+, and Network +.
Soft Skills:
Strong problem-solving, communication, customer service, and time management skills.
Ability to explain complex IT concepts to non-technical stakeholders.
Reporting To: Director of Service Delivery
-
Information Technology Support Analyst
3 weeks ago
Alexandria, United States OMNI Business Solutions Full timeJob Overview:We are seeking a dedicated and detail-oriented IT Support Analyst to join our dynamic IT team. In this role, you will be responsible for ensuring the smooth delivery of IT services and support to our clients, both onsite and remotely. In Washington DC and the surrounding area. You will play a crucial role in onboarding new clients, maintaining...
-
Senior Human Resources Information Systems
3 days ago
Alexandria, United States City of Alexandria Virginia Full timeThe Senior HRIS Analyst is a lead position and specialist in the City's Department of Human Resources (DHR), supporting assigned departments with their HRIS needs. The Senior HRIS Analyst provides training, support and guidance in the use of Human Re Human Resource, Systems, HRIS Analyst, Information, Analyst, Senior, Technology
-
Customer Experience Analyst
1 week ago
Alexandria, United States Persistent Technology, Inc. Full timeJob DescriptionJob DescriptionJob Title: Customer Experience Analyst (Contingent upon Award)Company: Persistent Technology Inc.Location: RemoteAbout Persistent Technology Inc.: Persistent Technology Inc. is a leading provider of innovative IT solutions, committed to delivering exceptional customer experiences through cutting-edge technologies and...
-
Senior Functional Analyst
2 days ago
Alexandria, United States Persistent Technology, Inc. Full timeJob Description Job Description Job Title: Senior Functional Analyst (Contingent upon Award) Company: Persistent Technology Inc. Location: Remote About Persistent Technology Inc.: Persistent Technology Inc. is a leading provider of innovative IT solutions, committed to delivering exceptional customer experiences through cutting-edge technologies and...
-
Information Systems Analyst
1 week ago
Alexandria, United States TM3 Solutions Inc Full timeJOB DESCRIPTION: Information Systems Analyst will recommend opportunities for software maintenance optimization, and software and software maintenance that could be retired. After receiving approval from the Government, the Information Systems Analyst will optimize approved maintenance agreements and dispose of specific software licenses and software...
-
Business Analyst Level Ii
4 weeks ago
Alexandria, United States Persistent Technology Full timePosted 29-Mar-2024 (EST)_ - _85 S Bragg St, Suite 602, Alexandria, VA 22312, US_ - _Full Time_ Key member of the Office of Inspector General's (OIG) Department of Health and Human Services (HHS) team, responsible for analyzing business processes, gathering requirements, and facilitating the implementation of technology solutions. Collaborate with...
-
Senior Functional Analyst
1 week ago
Alexandria, United States Persistent Technology, Inc. Full timeJob DescriptionJob DescriptionJob Title: Senior Functional Analyst (Contingent upon Award)Company: Persistent Technology Inc.Location: RemoteAbout Persistent Technology Inc.: Persistent Technology Inc. is a leading provider of innovative IT solutions, committed to delivering exceptional customer experiences through cutting-edge technologies and comprehensive...
-
Supervisory Information Technology Specialist
8 hours ago
Alexandria, United States National Credit Union Administration Full timeAs a Supervisory Information Technology Specialist (Network/Customer Support), you will: Direct the Enterprise Service Desk operations and provide strategic and technical direction over employees and contractors engaged in maintaining and ensuring the appropriate compliance level for end-user-facing IT services. Provide expertise and contribute to...
-
IT Asset Management Support Analyst
6 days ago
Alexandria, United States Space Ground System Solutions Full timeSpace Ground System Solutions, a Parsons company, has an immediate part-time opening for an IT Logistics Support Analyst on its IT Support and Antenna Services team. In this role, you will help with the efficient, smooth, and precise tracking of IT assets within the growing organization. In this role, you will be able to systematically assist with asset...
-
Alexandria, Virginia, United States National Credit Union Administration Full timeAs a Supervisory Information Technology Specialist (Network/Customer Support), you will:Direct the Enterprise Service Desk operations and provide strategic and technical direction over employees and contractors engaged in maintaining and ensuring the appropriate compliance level for end-user-facing IT services. Provide expertise and contribute to projects...
-
Information Technology Support Technician
3 weeks ago
Alexandria, United States Addison Group Full timeWe are seeking a Junior IT Support Specialist to join our team. The ideal candidate will have experience supporting AV systems, proficiency with Active Directory and Microsoft 365 Admin center, and knowledge of inventory management.Responsibilities:Create and maintain user accounts using Active Directory and Microsoft 365 admin center.Install, deploy, and...
-
Information Technology Support Technician
3 weeks ago
Alexandria, United States Addison Group Full timeWe are seeking a Junior IT Support Specialist to join our team. The ideal candidate will have experience supporting AV systems, proficiency with Active Directory and Microsoft 365 Admin center, and knowledge of inventory management.Responsibilities:Create and maintain user accounts using Active Directory and Microsoft 365 admin center.Install, deploy, and...
-
Information Technology Support Technician
3 weeks ago
Alexandria, United States Addison Group Full timeWe are seeking a Junior IT Support Specialist to join our team. The ideal candidate will have experience supporting AV systems, proficiency with Active Directory and Microsoft 365 Admin center, and knowledge of inventory management.Responsibilities:Create and maintain user accounts using Active Directory and Microsoft 365 admin center.Install, deploy, and...
-
Alexandria, United States US National Credit Union Administration Full time**Duties**: As a Supervisory Information Technology Specialist (Network/Customer Support), you will: - Direct the Enterprise Service Desk operations and provide strategic and technical direction over employees and contractors engaged in maintaining and ensuring the appropriate compliance level for end-user-facing IT services. - Provide expertise and...
-
INFORMATION SECURITY ANALYST
2 days ago
Alexandria, United States General Infomatics Inc Full timeAt General Infomatics, Inc we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust, and a commitment to excellence. We are looking for an INFORMATION SECURITY ANALYST (TS/SCI required) to support the Test Resource...
-
INFORMATION SECURITY ANALYST
1 week ago
Alexandria, United States General Infomatics Inc Full timeAt General Infomatics, Inc we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust, and a commitment to excellence. We are looking for an INFORMATION SECURITY ANALYST (TS/SCI required) to support the Test Resource...
-
INFORMATION SECURITY ANALYST
7 days ago
Alexandria, United States General Infomatics, Inc. Full timeJob DescriptionJob DescriptionAt General Infomatics, Inc we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust, and a commitment to excellence. We are looking for an INFORMATION SECURITY ANALYST (TS/SCI required)...
-
GIS Analyst
1 week ago
Alexandria, United States Innovate Full timeInnovate!, Inc. is seeking self-starting individuals with a let me at it attitude who can adapt to a fluid work environment and an occasionally demanding schedule that ishighly motivated to join a geospatial solutions team as a GIS Analyst to provide geospatial data management support The candidate must be self-motivated with exceptional planning, critical...
-
Alexandria, United States AGi Mission Support Full timeJob DescriptionJob DescriptionThe foundational purpose of AGi is to provide quality high-tech information technology services, employ experienced technical personnel, and satisfy all customer requirements on time at a competitive price. We believe that people are our most valued resource, both clients and employees. We understand the necessity of matching...
-
MidLevel Finance Analyst PPBE Analyst
4 days ago
Alexandria, United States Input Technology Solutions Full timeInput Technology Solutions is seeking a mid-level PPBE Financial Analyst for a new opportunity in the Alexandria, VA area! The work location is at the Mark Center in Alexandria, Virginia. On-site requirements are approximately 75% (25% remote). The position requires a SECRET clearance. Parking at Mark Center will be provided by OSD. Position Requirements -...