Account Manager

2 weeks ago

Plano, United States ConnectedX Inc. Full time

Who We are.

ConnectedX is focused on Digital Transformation and Product Engineering Services, enabling clients achieve their business, operating and technology needs for the digital age. Our unique industry-based, consultative approach helps clients implement digital transformation initiatives. Headquartered in Dallas, Texas, U.S. ConnectedX is a preferred partner for leading Fortune 1000 enterprises and is consistently admired by the clients and employees across the globe.

ConnectedX is where you want to be if you are passionate about creating value, chasing excellence, and looking for a launchpad to your career. Join now and become a part of the success story

What you will bring

Ideally 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role

  • 2+ years of experience in customer service or customer success position strongly preferred.
  • Experience in promoting value through customer experience.
  • Exceptional ability to communicate and foster positive business relationships.
  • Accountability and personal organization are essential.
  • Experience in working with complex, multi-divisional, multi-geographical customers and teams.
  • Ability to establish milestones and keep all team members on task.
  • Experience analyzing and optimizing the existing processes in the Customer Success department.
  • Deep understanding of customers concerns and thoughts regarding the use of services/resources, and the ability to troubleshoot as needed.
  • Ideally 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
  • Strong leadership skills
  • Impressive executive presence and communication abilities
  • Ability to create structure in ambiguous situations and design effective processes.
  • Bias for action
  • Passion for technology

What you will do

  • Engage with customers and establish clear goals and process to work
  • Assist customers as needed with setting up and navigating programs or software associated with a product or service
  • Being the trusted partner for the customer in understanding their needs and expectations
  • Experience in promoting the value of the services, resources and products with brand image and promoting value through customer experience
  • Assist in creating onboarding and offboarding process steps at customer organization, training courses and educational materials as needed for other team members of the department
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Maintain a detailed understanding of services, assist customers with questions and suggest the best solutions for their needs
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives

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