Account Manager

2 weeks ago

Austin, United States Upper Echelon Products Full time

ABOUT UEP

In 2015, Upper Echelon Products© was established by two college best friends who, fueled by analytical feedback, introduced Repel®, fulfilling consumers' desires for an umbrella of exceptional quality. Today, UEP stands among the top 1% of US sellers on Amazon, boasting eight distinct product lines and over 120 offerings, with many more innovations in the pipeline, amassing over $100 million in revenue. As UEP expanded, it welcomed friends into its fold, evolving into a global collective of brilliant minds fostering an inclusive and collaborative culture that champions new ideas and diverse perspectives.

Based in Austin, TX, Upper Echelon Products© (“UEP”) is a data-centric consumer products firm specializing in a diverse range of branded items distributed via eCommerce platforms. UEP exclusively manufactures and distributes Repel® and Rain-Mate® umbrellas, Everlasting Comfort® memory foam products, electronic gadgets, and bedding essentials, as well as Le Chateau® wine decanters, Café du Chateau® coffee makers, LumiLux Toilet Light®, Triton® dog leashes, and Flux Phenom® magnetic screen doors.



JOB SUMMARY

We are seeking a dynamic and experienced Account Manager with a robust background in Amazon Seller Support to join our team. The ideal candidate will possess in-depth knowledge of Amazon's marketplace, policies, and best practices, and have a proven track record of managing and optimizing seller accounts. This role involves handling day-to-day account management, resolving complex issues, and implementing strategies to drive sales growth and enhance customer satisfaction. The Account Manager will ensure seamless communication and effective problem-solving. Strong analytical skills, attention to detail, and the ability to thrive in a fast-paced environment are essential for success in this position.



RESPONSIBILITIES

  • Oversee and manage multiple Amazon seller accounts, ensuring compliance with Amazon policies and guidelines.
  • Develop and maintain strong professional relationships
  • Serve as the primary point of contact for partners, addressing inquiries and resolving issues promptly.
  • Provide expert guidance on Amazon Seller Central, including listing creation, optimization, and troubleshooting.
  • Analyze account performance data to identify opportunities for improvement.
  • Implement strategies to optimize product listings, enhance visibility, and increase sales.
  • Proactively monitor account health and address any potential risks.
  • Manage and resolve account suspensions, policy violations, and other escalated issues with Amazon.
  • Generate regular reports on account performance, highlighting key metrics and trends.
  • Present insights and recommendations to clients to drive business growth.
  • Stay up-to-date with Amazon marketplace trends, competitor activities, and industry best practices.
  • Conduct market research to identify new opportunities and potential threats.
  • Work closely with internal teams, including marketing, logistics, and customer service, to ensure a cohesive approach to account management.
  • Coordinate with Amazon support teams to escalate and resolve complex issues.
  • Develop and execute strategic account plans to achieve client goals and drive long-term growth.
  • Identify and implement new initiatives to enhance account performance and client satisfaction.
  • Maintain detailed records of client interactions, account status, and resolutions.
  • Ensure all account activities are documented accurately and in a timely manner.


QUALIFICATIONS

  • Fluent in English
  • Minimum of 3-5 years of experience in account management, preferably within eCommerce or digital marketplaces.
  • Proven experience working with Amazon Seller Support and a deep understanding of Amazon's platform, policies, and best practices.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
  • Proficient in using Amazon Seller Central and related tools.
  • Detail-oriented and highly organized, with the ability to manage multiple accounts and tasks simultaneously.
  • Self-motivated and results-oriented, with a proactive approach to identifying and resolving issues.
  • Proficiency in Microsoft Office Suite, particularly Excel, for data analysis and reporting.
  • Familiarity with eCommerce tools and platforms, such as Jungle Scout, Helium 10, or similar.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Strong understanding of eCommerce trends and the competitive landscape.
  • Ability to stay up-to-date with changes in Amazon policies and the broader eCommerce industry.
  • Experience with SEO and digital marketing strategies is a plus.
  • Strong attention to detail and commitment to delivering high-quality work.
  • Excellent time management skills and the ability to prioritize effectively.
  • Adaptability and a willingness to learn and grow within the role.


UEP PERKS

  • Professional Development training
  • Positive and pleasant work environment, including company-sponsored events
  • Ample opportunities to grow and impact your career with a fast growing company


EEO

Upper Echelon Products is an equal opportunity employer and does not discriminate on the basis of age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic prohibited by applicable law.

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