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Customer Support Specialist

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Minneapolis, United States HireTalent - Diversity Staffing & Recruiting Firm Full time

The Project Coordinator will support client's Demand Side Management (DSM) team, focusing on energy efficiency and demand response programs, such as the Saver Switch and AC Rewards. Responsibilities include managing high-volume work orders, verifying customer eligibility, and collaborating with vendors like Hunt Electric. The role requires strong proficiency in Salesforce, Excel, data entry, and the use of Bluebeam for document management. The position involves a mix of independent, detail-oriented work and collaborative tasks within a highly supportive team environment.

Key Responsibilities:

  • Manage and process residential and commercial work orders for energy efficiency programs.
  • Collaborate with third-party vendors and internal teams to ensure smooth operations.
  • Verify customer eligibility and ensure accurate incentive processing.
  • Utilize Salesforce and other systems to track progress and maintain data integrity.
  • Participate in pilot programs and support additional projects during downtime.

Required Skills:

  • Proficiency in Salesforce and Microsoft Excel.
  • Experience with CRS systems and Bluebeam.
  • Strong data entry and analytical skills.
  • Ability to manage high-volume work orders in a shared queue environment.
  • Familiarity with PDF handling, scanning, and document management.

Work Environment:

  • Highly collaborative team with a mix of independent and team-based tasks.
  • Standard work hours between 6 AM and 6 PM.
  • 100% remote work Monday through Thursday, with in-office attendance on Fridays.

Qualifications:

  • 1-3 years of experience in a high-volume, shared queue environment.
  • Strong organizational skills, attention to detail, and communication abilities.
  • Experience in a collaborative, cross-functional team within a corporate setting.
  • Utility industry experience, especially with rebate processing, is preferred.