Mortgage Specialist

3 weeks ago


Reston, United States Jones Networking Full time

Position Title: Mortgage Servicing Specialist

Industry: Residential Mortgage Lending / Home Financing

Location: Reston, Virginia 20190

Department: Servicing

Classification: Full-time, Exempt, Hybrid Remote

Reports To: Servicing Manager


Jones Networking is recruiting for a Mortgage Servicing Specialist to join a Residential Mortgage Lending Company in Reston, VA. This career opportunity offers competitive salary, a comprehensive benefits package, including; Medical, Dental, Vision, Flexible Spending, Health Savings Accounts, 401(k) (traditional & Roth) with immediate vesting in company match, student loan pay back, STD/LTD/LIFE/AD&D, paid holidays/vacation and much more.


Mortgage Servicing Specialist Position Summary:

-Respond to customer service questions related to the subservicing of the mortgage portfolio and assist with inquiries related to home loan servicing activities of Sub-servicer.

-Obtain documents for Sub-Servicer on paid-in-full contracts.

-Interact with Sub-servicer to facilitate the resolution of customer issues related to loan servicing such as payments, tax & insurance issues, including; loss claims, payoff / releases and financial hardship.

-Maintain Servicing Oversight spreadsheets in Excel and work in other company databases to obtain scanned documents and track progress.

-Provide support to the Servicing Oversight Manager as requested.

-Research and provide documents for Compliance requests, CEMA requests and other Servicing related Items.


Qualifications Summary:

-Minimum one year experience servicing mortgage loan contracts desired.

-Basic understanding of mortgage documents and processes on the servicing side.

-Strong communication skills to provide exceptional customer service.

-Strong organizational and analytical skills.

-Successful ability to work collaboratively with peers, managers, and customers in a team environment to attain common goals.

-Ability to multitask on various items while meeting timelines and deadlines.

-Proficient in Microsoft Word and Excel.

-High school diploma or equivalent, college degree a plus.


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